Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Marisol Ayala

Tucson,AZ

Summary

Professional in Medical Assistant with 18 years of experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. I enjoy having the one on one with the patients.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant

El Rio Health Center
02.2020 - Current
  • Assist physicians and nurses in patient examinations, procedures, and treatments
  • Prepare examination rooms by ensuring cleanliness and stocking necessary supplies
  • Take vital signs such as blood pressure , temperature, pulse rate, and respiratory rat accurately
  • Administer medication and immunizations under the direction of healthcare professionals
  • Perform basic laboratory test including collecting specimens and conducting routine tests
  • Demonstrate proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
  • Schedule appointment for patients, coordinating with other departments as needed
  • Provide exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Support front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
  • Ensure compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Participate in staff meeting to discuss updates on policies, procedures, or changes in healthcare regulations
  • Contribute to a positive work environment through effective communication with colleagues
  • Aide in training new medical assistants on office protocols and clinical procedures
  • Respond quickly during emergencies or urgent situations within the clinic setting
  • Maintain a clean and organized work area to ensure safety and efficiency in daily operations
  • Provide support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care
  • Safely dispose of biohazardous waste materials according to established protocols
  • Manage multiple tasks simultaneously while maintaining attention to detail and accuracy
  • Demonstrate empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
  • Increase clinic efficiency by implementing streamlined appointment scheduling system resulting in reduced wait times for patients
  • Demonstrate proficiency in performing electrocardiograms (EKGs) accurately and efficiently


Medical Assistant

St. Elizabeth Medical Center
05.2019 - 02.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Medical Assistant

Copper Queen Community Hospital
01.2010 - 04.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Assistant

Arizona Family Care Associates
05.2007 - 12.2009
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Education

No Degree - Medical Billing And Coding

DeVry University
Chicago, IL
09-2024

No Degree - Medical Assistant

Cochise College
Sierra Vista, AZ
07-2007

GED -

Douglas High
Douglas
06-2005

Skills

  • HIPAA compliance
  • EMR / EHR
  • CPR
  • Bilingual

Certification

  • CMA - Certified Medical Assistant
  • Retinopathy certified

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

El Rio Health Center
02.2020 - Current

Medical Assistant

St. Elizabeth Medical Center
05.2019 - 02.2020

Medical Assistant

Copper Queen Community Hospital
01.2010 - 04.2019

Medical Assistant

Arizona Family Care Associates
05.2007 - 12.2009

No Degree - Medical Billing And Coding

DeVry University

No Degree - Medical Assistant

Cochise College

GED -

Douglas High

Similar Profiles

CREATE PROFILE
Marisol Ayala