Summary
Overview
Work History
Education
Skills
Timeline
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Marisol Balaban

Washington,DC

Summary

Highly motivated professional with well set communication skills and proven ability to work in a fast-paced, client oriented environment across multiple services.

Overview

1
1
Language
5
5
years of post-secondary education
14
14
years of professional experience

Work History

Catering Sales Manager

Bon Appetit At Johns Hopkins University
Baltimore, MD
08.2015 - Current
  • Built relationships with customers and community to establish long-term business growth through diligent planning & execution of events.
  • Collaborated with clients for menu planning, floor plan, room set up, timelines, cost and billing details and any other requirements pertinent to their event.
  • Develop a la carte catering menus, work with clients to review menu items and make allowances for dietary issues.
  • Develop online survey to receive feedback on client satisfaction.
  • Provided on-site direction of meeting and catering logistics to managers, departments and team members responsible for event execution to ensure successful events.
  • Events management range from 30 person continental breakfast, 1400 person outdoors service and a 800 person plated dinner.
  • Co-hosted Catering Expo to sell our catering experience and showcase our brand.
  • Generate budgets based on customer expectation without compromising quality, generate revenue forecasts, and marketing functions as they relate to the catering department.
  • Increased revenue 9% since joining the team.
  • Ensure successful operations of catering functions including labor cost control, food cost control, preparation, transportation, setup, operation, and clean-up of all events.
  • Work directly with online catering software company to create a new site for a new account and provided training for staff and clients.
  • Selected and groomed assistant catering sales manager.
  • Assists in all marketing, advertising and promotional activities.
  • Create marketing presentations.

Café Manager

Seasons Culinary Services
Washington, DC
01.2012 - 01.2015
  • Serve as the lead customer service contact for clients at the cafe.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Implement cafe policies and procedures.
  • Manage and motivate the cafe team.
  • Manage vendors and invoices
  • Recorded inventory sales into organization's weekly income report.
  • Generate daily revenue reports and balance cash register.
  • Assist Catering Manager with client questions (food and room set-up), communicating to vendors the client’s needs, distributing Banquet Event Orders (BEO’s) to kitchen staff and catering attendants, creating invoices, receiving payment.
  • Assist General Manager with generating a weekly budget summary, monthly cafe promotions, reviewing and distributing cafe menu, scheduling and payroll.

Trainee Cook

New Course Catering
Washington, DC
01.2011 - 01.2012
  • Prepare, season, and cook dishes such as soups, appetizers, meats or vegetables.
  • Assemble services at offsite catering events to include sit down and buffet dining.
  • Fashion food for transport to catering sites, set up and break down.
  • Inspect and clean food preparation areas to ensure safe and sanitary food-handling practices according to the Department of Health.
  • Maintained food safety and sanitation standards.

Administrative Contractor

SNI Companies
Washington, DC
01.2010 - 01.2011
  • Provided high-level administrative support to various entities executing wide-ranging clerical functions and handling multiple information requests.
  • Customer-focused emphasis with strong written and verbal skills.
  • Served as the first point of contact in greeting and screening visitors - respond to routine inquiries.

Catering Sales Manager

Centerplate/NBSE
Washington, DC
01.2008 - 01.2009
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Sold various catering products and services to a multitude of clients in a professional and courteous manner.
  • Managed accounts to retain existing relationships and grow share of business.
  • Developed and generated Banquet Event Orders (BEO's) with direct coordination of clientele.
  • Negotiated and explained payment policies, menus, numbers of attendees, and initial/final catering costs.
  • Disseminated critical information to operational staff to ensure event success, including Operations, Culinary, and Event Managers.

Convention Service Manager

Hotel Washington
Washington, DC
01.2005 - 01.2007
  • Supervised, directed, and controlled all aspects of Convention Service Department functions to ensure a high level of service and integrity.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Coordinated catering functions, meeting and hotel room services, including designing menus, setting agendas, and defining audiovisual needs.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Trinity Washington University
Washington, DC
01.2000 - 01.2004

University of The District of Columbia
Washington, DC
01.2005 - 01.2006

Skills

Catering Sales

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Timeline

Catering Sales Manager

Bon Appetit At Johns Hopkins University
08.2015 - Current

Café Manager

Seasons Culinary Services
01.2012 - 01.2015

Trainee Cook

New Course Catering
01.2011 - 01.2012

Administrative Contractor

SNI Companies
01.2010 - 01.2011

Catering Sales Manager

Centerplate/NBSE
01.2008 - 01.2009

Convention Service Manager

Hotel Washington
01.2005 - 01.2007

University of The District of Columbia
01.2005 - 01.2006

Trinity Washington University
01.2000 - 01.2004

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Marisol Balaban