Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisol Bracero

TAVARES,FL

Summary

Dynamic budtender with proven sales proficiency at The Hemp Dispensary, adept at building customer loyalty through personalized product recommendations. Skilled in regulatory compliance and cash handling, I fostered a welcoming atmosphere that enhanced customer engagement and satisfaction. Committed to maintaining cleanliness and organization, I consistently exceeded customer expectations in a fast-paced environment.

Overview

13
13
years of professional experience

Work History

Budtender

The Hemp Dispensary
07.2024 - 03.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Managed high volume of cash with Number% accuracy rate.
  • Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.

Caretaker

Consumer Direct Personal Care
01.2017 - 07.2023
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Enhanced living spaces, leading regular maintenance and repair efforts.
  • Conducted daily health checks on residents, providing peace of mind for families.
  • Coordinated with healthcare professionals to provide comprehensive care for residents.
  • Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
  • Developed personalized care plans, addressing unique needs of each resident.
  • Improved communication with families, providing regular updates on their loved ones' care.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Increased resident satisfaction, listening to feedback and making necessary adjustments.
  • Managed medication schedules for residents to ensure timely and accurate administration.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Addressed customer feedback and complaints to maximize satisfaction.

Janitorial Lead

Metropolitan Transportation Authority
03.2012 - 04.2016
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.
  • Contributed to a positive work environment through open communication channels among team members.
  • Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
  • Reduced maintenance costs by promptly addressing minor repairs before escalation.
  • Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
  • Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
  • Facilitated successful project completion by coordinating tasks among team members.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Established and enforced safety protocols and guidelines for staff.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Addressed customer feedback and complaints to maximize satisfaction.

Education

General Studies

Progress High School
New York, NY

Skills

  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Cleanliness and hygiene
  • Product knowledge expertise
  • Sales proficiency
  • Counting money
  • Regulatory compliance
  • Key holder
  • POS system operation
  • Cash handling experience
  • Point-of-sale system
  • Customer service
  • Flexible hours
  • Product knowledge
  • Attention to detail
  • Building customer loyalty
  • Team leadership
  • Team cooperation
  • Creative thinking
  • Friendly and helpful
  • Goal driven
  • Organization
  • Reliable and responsible
  • Customer assistance
  • Store opening and closing
  • Strong communication and interpersonal skills
  • Team supervision
  • Sales and promotions
  • Excellent written and verbal communication
  • Ability to lift 40 pounds
  • Positive customer engagement
  • Engaging with diverse customers
  • Inventory and stocking
  • Safety and cleanliness standards
  • Sales floor organization
  • Meeting sales goals
  • Cash register operation
  • Product and service sales
  • Brand promotion
  • Adaptable and flexible
  • Basic mathematics
  • Exceeding customer expectations
  • Relationship building

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Budtender

The Hemp Dispensary
07.2024 - 03.2025

Caretaker

Consumer Direct Personal Care
01.2017 - 07.2023

Janitorial Lead

Metropolitan Transportation Authority
03.2012 - 04.2016

General Studies

Progress High School

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Marisol Bracero