Marisol Burgos

• Maintain a positive working relationship with fellow staff and management.
• Identify the needs of customers promptly and efficiently.
• Identify areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Implement strategies to take advantage of new opportunities.
• Analyze key performance indicators to identify effective strategies.
• Locate individuals who intentionally go off the grid owing a debt by piecing together various sources to pinpoint and verify their current location and contact information, utilizing Research Data and Data Collections.
• Facilitate payment options and or settlements for debtors unable to resolve balance in full upon reconnecting with them, leveraging Customer Service and Debt Recovery skills.
• Verify the borrowers identity and ensure correct contact information to mitigate the risk of fraud, ensuring Customer Accounts are accurate.

• Negotiated payment arrangements with clients using debt recovery techniques.
• Analyzed credit reports to identify payment history.
• Provided guidance and advice to clients on payment strategies, leveraging product knowledge.
• Developed and implemented settlement solutions.
• Utilized Customer Service skills to improve client satisfaction.
• Handled past due deposit and credit card accounts efficiently.
• Demonstrated strong communication strategies and excellent time management in managing client interactions.
• Consistently managed financial transactions and maintained customer accounts.
• Ensured accurate data collection during client assessments.
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• Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
• Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
• Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.

Handled inbound/outbound calls providing excellent Customer Service and managing customer accounts.

• Greeted customers, identified their needs and provided product information.
• Assisted customers with selecting merchandise based on their individual requirements, leading to 15% increase in sales.
• Operated cash registers to process payments from customers.
• Supported co-workers in other departments as needed.
• Participated in "Omni Care" by handling all online purchases, including retrieving and packaging orders for shipping.
• Effectively utilized POS systems and demonstrated strong Computer skills to ensure smooth transactions and inventory management.

• Developed and implemented individualized treatment plans for patients with physical, mental, emotional, or social disabilities.
• Created activities to improve patient's physical, cognitive and psychosocial functioning.
• Provided group therapy sessions to facilitate communication among patients and family members.
• Assessed patient needs and abilities in order to develop appropriate therapeutic goals.
• Monitored and documented progress of each patient's treatment plan on a regular basis.
• Facilitated education programs designed to improve patient's understanding of their condition.
• Conducted one-on-one counseling sessions with patients to identify underlying issues causing distress.
• Organized recreational activities such as music therapy, art therapy, animal assisted therapy.
• Evaluated outcomes of therapeutic interventions and modified treatments accordingly.
• Participated in clinical meetings and conferences regarding patient care and treatment planning.

• Contacted Power of Attorney or person handling delinquent account holders estate.
• Performed skip-tracing to locate address and contact information.
• Resolved balance owed or settled account when client dealing with financial hardship.
• Managed customer accounts and performed debt recovery efforts.

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Maintained client files, utilized Microsoft Windows to perform daily tasks.
• Provided administrative support such as filing court documents, photocopying and scanning materials.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Handled payment processing and provided customers with receipts and proper bills and change.