Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisol Bustamante

Chapel Hill,NC

Summary

Dynamic Housekeeping Manager with a proven track record at Searstone Retirement Community, excelling in cost reduction strategies and team building. Expert in quality assurance and performance evaluation, I foster a collaborative environment that enhances customer satisfaction and operational efficiency. Committed to continuous improvement and staff development, driving exceptional service standards.

Overview

22
22
years of professional experience

Work History

Environment Services Manager

Murdoch Developmental Center
03.2021 - Current
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
  • Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
  • Promoted professional growth opportunities to maintain a motivated workforce.

Housekeeping Manager

Searstone Retirement Community
04.2019 - 03.2021


  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of Number housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.
  • Completed schedules, shift reports, and other business documentation.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Evaluated employee performance and developed improvement plans.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
  • Coordinated household cleaning service operations and managed client relations.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Increased employee performance through effective supervision and training.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Housekeeping Supervisor

Springmoor Retirement Community
09.2004 - 04.2019
  • Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
  • Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
  • Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
  • Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
  • Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.

Assistant Manager

Dollar General
04.2003 - 08.2004


  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

Dental Medical Assistant -

IDCI
Cali- Colombia
06.1990

High School Diploma -

Colegio Gullermo Valencia
Cali- Colombia
06.1985

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest relations
  • Folding clean laundry
  • Scheduling and planning
  • Customer relationship management
  • Customer service-focused
  • Cleaning practices
  • Task delegation
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Sorting and washing laundry
  • Quality improvements
  • Department coordination
  • Health and safety compliance
  • Performance improvements
  • Supervisory skills
  • Dusting furniture
  • Window cleaning
  • Budget administration
  • Employee evaluations
  • Supply inventory management
  • Budgeting and financial management
  • Work prioritization
  • Staff evaluations
  • Inter-department collaboration
  • Invoice processing
  • Data archiving
  • Document control
  • Expense tracking
  • Team building
  • Payroll administration
  • Payroll
  • Washing windows
  • Cost reduction strategies
  • Ironing clothing
  • Mopping and buffing floors
  • Quality assurance and control
  • Chandelier cleaning
  • Customer service
  • Staff scheduling
  • Staff training and development
  • Workload prioritization
  • Chemical handling
  • Sanitation standards
  • Performance evaluation
  • Cleaning techniques
  • Quality assurance
  • Waste disposal
  • Task assignment
  • Regulatory compliance
  • Housekeeping
  • Staff motivation
  • Inventory control
  • Vendor management
  • Room occupancy verification
  • Room inspection
  • Team performance management
  • Laundry operations
  • Work inspection
  • Safety protocols
  • Conflict resolution
  • Employee scheduling
  • Timekeeping
  • Team guidance and motivation
  • Stock planning
  • Linens management
  • Facilities maintenance
  • Creative thinking
  • Laundry and dry cleaning
  • Problem-solving
  • Staff training
  • Desktop computers
  • Quality assessment
  • Inventory replenishment
  • Complaints handling
  • Decision-making
  • Safety Equipment
  • Microsoft office
  • Furniture cleaning

Timeline

Environment Services Manager

Murdoch Developmental Center
03.2021 - Current

Housekeeping Manager

Searstone Retirement Community
04.2019 - 03.2021

Housekeeping Supervisor

Springmoor Retirement Community
09.2004 - 04.2019

Assistant Manager

Dollar General
04.2003 - 08.2004

Dental Medical Assistant -

IDCI

High School Diploma -

Colegio Gullermo Valencia

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