Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisol Carranza

Summary

Proven leader in office management, adept at driving operational excellence and enhancing team productivity at RW Dentistry. Leveraged organizational skills and customer service excellence to boost client satisfaction and streamline processes. Skilled in billing and conflict management, achieving significant improvements in efficiency and team cohesion. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Office Manager

RW Dentistry
01.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

General Manager

Morgan Dental Corporation
10.2003 - 01.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Treatment Coordinator/Biller

Whittier Dental Group
04.1996 - 10.2003
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Reviewed X-rays to help patients determine best treatments.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Determined proper codes for medical records and patient services.
  • Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Audited and corrected billing and posting documents for accuracy.

Education

High School Diploma -

La Serna High School
Whittier, CA
06.1995

Skills

    Customer Service

    Office Management

    Organizational Skills

    Office Administration

    Data Entry

    Clear oral/written communication

    Billing

    Relationship Building

    Staff Management

    Conflict Management

    Policy Implementation

    Compliance Monitoring

    Computer Skills

Languages

Spanish
Full Professional

Timeline

Office Manager

RW Dentistry
01.2017 - Current

General Manager

Morgan Dental Corporation
10.2003 - 01.2017

Treatment Coordinator/Biller

Whittier Dental Group
04.1996 - 10.2003

High School Diploma -

La Serna High School

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Marisol Carranza