Marisol Casanova
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Dog Groomer
PetSmart Charities
Houston, TX
10.2022 - 09.2024
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Scheduled appointments for clients using online software programs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
Night Stocker
H-E-B Grocery
Houston, TX
09.2022 - 06.2023
- Ensured that aisles were neat, tidy, and properly stocked at all times.
- Organized stockroom shelves according to product type.
- Restocked shelves with merchandise from back room storage area.
- Checked in orders for accuracy, quantity and quality.
- Conducted weekly physical inventory counts of all products in stock.
- Rotated stock regularly to ensure freshness of items on display.
- Verified that all incoming shipments were free from damage or defects.
- Replenished supplies of bags, boxes, and other necessary materials as needed.
- Operated pallet jacks and forklifts to move products throughout warehouse.
- Received and unpacked deliveries of store merchandise.
Call Center Representative
Great Falls Marketing
Tomball, TX
09.2021 - 12.2021
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained detailed records of customer interactions and transactions for future reference.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Identified opportunities to upsell additional products or services when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Processed orders, forms, applications, and requests accurately and efficiently.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12-2024
Skills
- Customer Service
- Safety precautions and measures
- Appointment Scheduling
- Relationship Building
- Knowledge of cutting methods
- Facility policies and procedures
- Verbal and written communication
- Basic accounting
- Teamwork and Collaboration
- Dependable and Responsible
- Customer Communication
- Time management abilities
Timeline
Dog Groomer
PetSmart Charities
10.2022 - 09.2024
Night Stocker
H-E-B Grocery
09.2022 - 06.2023
Call Center Representative
Great Falls Marketing
09.2021 - 12.2021
Bachelor of Science - Psychology
University of Houston
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