Marisol Cisneros
Ann Arbor
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
9
9
years of professional experience
Work History
Barista / Teacher / General Manager / Social Media
Black Diesel Coffee
02.2022 - 10.2025
- As a general manager, I oversee operations, create social media content, create new promotional drinks monthly, handle tip reports and checklists, participate in hiring and HR, and teach a latte art class.
- Prepared high-quality coffee beverages following established recipes and techniques.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Trained new baristas on beverage preparation standards and operational procedures.
- Monitored inventory levels and communicated supply needs to management for timely restocking.
- Implemented process improvements that enhanced beverage quality and reduced wait times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Led daily operations, ensuring optimal staffing levels and efficient workflow management.
- Analyzed sales trends to inform inventory management and merchandising strategies.
- Developed and implemented comprehensive social media strategies to enhance brand awareness.
- Collaborated with cross-functional teams to execute integrated marketing campaigns.
- Trained junior staff on best practices for social media engagement and analytics tools.
- Managed R&D projects, ensuring alignment with organizational goals and strategic objectives.
Social Media Creator
Brandos Basement
10.2023 - 11.2023
- Creating Ideas for social media content, making videos and taking photos of vintage clothing, conducting model shoots, and handling post-production on all media.
- Developed engaging social media content to enhance brand visibility and audience interaction.
Customer Service
Sparrow Meat Market
09.2016 - 11.2021
- Worked behind the meat counter, assisted with butchering, coordinated and completed restaurant wholesale orders, trained new staff, and provided customer service.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Developed relationships with suppliers, negotiating favorable terms to enhance purchasing efficiency.
- Trained new employees on operational standards and best practices, fostering a collaborative team environment.
Education
Associates - General Studies
Washtenaw Community College
04.2023
Skills
- HR / Hiring
- Beverage Director
- Social Event Management
- Inventory Management
- Menu Development
- Marketing and Promotion
- Customer Service
- Food Safety Handler
- Leadership
- Adobe Cloud Experience
- Film Producer
- Photography
- Espresso machine operation
- POS system operation
Timeline
Social Media Creator
Brandos Basement
10.2023 - 11.2023
Barista / Teacher / General Manager / Social Media
Black Diesel Coffee
02.2022 - 10.2025
Customer Service
Sparrow Meat Market
09.2016 - 11.2021
Associates - General Studies
Washtenaw Community College