Marisol Contreras Chagollan
Salt Lake City,UT
Summary
Distinguished Pharmacy Technician with a proven track record at Walmart, showcasing expertise in medication dispensing and insurance billing alongside exceptional team collaboration. Elevated patient satisfaction and pharmacy efficiency through meticulous prescription management and adherence to HIPAA standards. Excelled in fostering patient relationships and streamlining pharmacy operations, significantly contributing to a positive healthcare experience.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walmart
10.2021 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Salt Lake Center For Science Education
1400 Goodwin Ave Salt Lake City Ut. 8411606.2015
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethic
- Pharmacy law compliance
Languages
Spanish
Professional Working
Timeline
Pharmacy Technician
Walmart
10.2021 - Current
High School Diploma -
Salt Lake Center For Science Education
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