Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisol Dailey

Austin,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the call center industry and in property management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Call Center Customer Service Representative

Cognizant Solutions
09.2021 - Current
  • Manage multiple customer portfolios for customers located in NA, LATAM, EMEA & APAC, review documentation, invoices, and deliver effective product solutions to institutional and corporate clients.
  • Provide exceptional customer service, helping a high volume of customers every day with a positive attitude and a focus on satisfaction.
  • Consistently adhere to company policies and achieve high-quality standards while documenting customer accounts through a CRM database with accurate and current data.
  • Investigate and resolve customer inquiries and complaints promptly, maintaining a high level of customer satisfaction.
  • Leverage automation tools and techniques to optimize workflow and increase efficiency in managing data and customer accounts.

Leasing Manager

MHI Group LLC
09.2020 - 08.2021
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected, completed and processed lease applications.
  • Managed daily and weekly marketing and leasing plans.

Assistant Leasing Manager

Sherman Residential
12.2019 - 10.2020
  • Reviewed and inspected vacancies and make-ready homes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Analyzed weekly leasing reports and forecast occupancy trends.
  • Managed resident relations issues, which includes resident phone calls, requests and concerns.

Leasing Consultant

IMT Residential
04.2018 - 09.2019
  • Leasing consultant for class A property with 570 units. Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
  • Provided tours of property to prospective tenants and offered valuable information in regards to its major features.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.

Leasing Consultant

Ethos Apartment Homes
04.2017 - 04.2018
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns and quickly resolving issues.
  • Utilized property management software to streamline and automate daily tasks.
  • Conducted property showings to highlight features, answered questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Fraud Investigator

AllClear ID Investigations
03.2014 - 03.2017
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Coordinated with financial institutions to remove all unauthorized accounts & charges.
  • Filed reports with appropriate law enforcement agencies concerning outcome of investigations.
  • Accurately record all required information and customer interactions into Salesforce CRM.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Business Administration And Management

Austin Community College
Austin, TX

Skills

  • Customer Engagement
  • Customer Satisfaction
  • Customer Service
  • Account Management
  • Microsoft Office
  • Research And Due Diligence
  • Information Processing
  • Customer Support
  • Documenting
  • Data Entry
  • Collecting Information
  • Technical Support
  • 50 WPM
  • CRM
  • Salesforce

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Customer Service Representative

Cognizant Solutions
09.2021 - Current

Leasing Manager

MHI Group LLC
09.2020 - 08.2021

Assistant Leasing Manager

Sherman Residential
12.2019 - 10.2020

Leasing Consultant

IMT Residential
04.2018 - 09.2019

Leasing Consultant

Ethos Apartment Homes
04.2017 - 04.2018

Fraud Investigator

AllClear ID Investigations
03.2014 - 03.2017

Business Administration And Management

Austin Community College

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Marisol Dailey