Marisol DeLuna Martinez
Thornton,CO
Summary
Dedicated and experienced individual who values employee and employer relationships to enhance team collaboration and effectiveness in different fields and industries. Brings a positive attitude and is committed to using administrative and communication skills to make meaningful contributions.
Overview
11
11
years of professional experience
Work History
HR & Operations Coordinator
Rocky Mountain Immigrant Advocacy Network
01.2024 - Current
- Assisted and led conversations regarding policy violations or allegations of misconduct while maintaining confidentiality.
- Provided coaching and guidance to supervisors and other staff members to achieve amicable and effective conflict resolution.
- Supervision of the current receptionist and backfilled supervision for other staff members as needed.
- Scheduled staff-wide trainings and meetings as needed.
- Assisted in the administration of employment benefits in the areas of: health, dental, vision, and life insurance, as well as FSA, COBRA, Simple IRA, FAMLI, and sabbatical leaves.
- Implemented a new filing system for employee files to comply with federal and Colorado State file retention policies.
- Scheduled interviews for external and internal applicants, and maintained privacy as needed.
- Offered a comprehensive analysis of Spanish fluency during interviews for all applicants.
- Conducted employee and intern onboarding by creating and developing training schedules specific to the roles and responsibilities of each individual.
- Conducted clearance processes and requirements for individuals funded by ACACIA.
- Maintained relationships with community partners and vendors.
- Assisted in the monthly payroll process by reviewing time trackers and reimbursement requests.
- Provided coverage for the Director of Operations as needed.
Receptionist
Rocky Mountain Immigrant Advocacy Network
12.2022 - 12.2023
- Assisted internal staff with clerical and administrative needs to maximize team productivity, including but not limited to: ordering and organizing supplies, placing catering orders, processing and distributing all incoming legal and administrative mail, end of day mail drop-off, scheduling client appointments, taking and printing passport style photos, and providing coverage for other support staff as needed.
- Maintained a neat and organized reception area with updated materials and resources for current clients and other community members.
- Provided direct client services by reviewing signed representation agreements, government forms, completing and filing Change of Address and Change of Venue requests, conducting eligibility screenings on potential clients, fulfilling all incoming Release of Information requests, and by mailing or conducting in person appointments to handover sensitive and confidential documents.
- Served as a liaison between clients and community members for both legal teams and social workers by handling all incoming phone calls, online requests, mail requests, and walk-ins.
- Organized and maintained shared spaces throughout the office, such as the copy areas, conference rooms, and break areas.
Customer Relationship Manager
RW Supply & Design
09.2021 - 11.2022
- Assisted English and Spanish speaking contractor clients and their homeowner clients in their preferred method of communication, whether over email, phone calls, text message, or by scheduling in person appointments; to provide order updates, field new orders, provide account assistance, and to provide product and pricing information.
- Managed company delivery calendars to best accommodate the needs and project deadlines of our contractor clients.
- Reviewed outgoing deliveries for quality assurance.
- Acted as a liaison between contractor clients, homeowner clients and mills, leading to improved collaboration, product quality, and homeowner client satisfaction.
- Provided vast knowledge of wood floors and tools to help all clients find the wood floor that best fit their lifestyle and aesthetic preferences.
- Maintained records of all inventory and special orders to ensure clients of availability.
- Reviewed incoming product and invoices daily - Completed, closed, or filed claims on product orders as needed to ensure client satisfaction.
- Managed the internal cash office by maintaining record of all transactions, and conducting deposits and register requests with the company bank on a daily basis.
- Provided assistance to warehouse team members as needed.
Administrative Assistant & Receptionist
Elkind Alterman Harston PC
07.2020 - 09.2021
- Processed and distributed all incoming administrative and government mail.
- Provided assistance to potential and current clients in English or Spanish as needed.
- Managed calendars and scheduling for all staff members, including but not limited to client appointments, consultations, and staff meetings.
- Drafted flat fee and hourly fee agreements for individual clients, and processed payments.
- Drafted emergency submission appeals to the Denver Immigration Court as needed by the legal team.
- Supported in drafting, assembling, and submitting client forms, petitions, and affidavits to the Denver Immigration Court.
- Provided English and Spanish translation services both written and orally as needed.
- Managed the creation of new files and file closure as requested by attorneys and paralegals.
- Supervised off-site file retention processes and audits.
- Created status expiration reminders for legal cases as needed by attorney/paralegal teams.
- Printed government filing fee checks as needed for client filings.
- Managed and paid incoming invoices from vendors as requested by the office administrator.
- Managed in-person bank deposits as needed or requested by the office administrator.
- Delivered excellent customer service by providing prompt and accurate responses within a 24-hour window to all inquiries.
- Backfilled for paralegals as needed or requested by the legal team.
Middle School Academic Coordinator
Mile High 360
11.2018 - 07.2020
- Implementation of the middle school academic support program by providing academic enrichment via project-based learning and tutoring during the school year.
- Effective volunteer management by recruiting, coordinating, and supervising daily volunteer tutoring based on individual student needs.
- Supported annual recruitment efforts by organizing student recruitment events and actively communicating with students, parents, and educators.
- Provided program support through implementing the CACFP snack and supper program, as well by organizing local educational field trips, and coordinating external summer activities.
- Established and developed relationships with students, parents, and other members of the community to best design a program plan for each student.
Human Resources Team Member
Target
05.2018 - 12.2018
- Conducting all-new team member hiring and training by scheduling phone and in-person interviews as well as coordinating all-new team member orientations.
- Managed new team member documentation and personal information to maintain updated personnel records.
- Coordinated all team member scheduling to maintain a well-staffed store throughout customer hours, and managed time off requests.
- Organized volunteer opportunities for team members as well as staff recognition celebrations to maintain good morale among team members.
- Managed cash office needs such as coordinating money requests, deposits, and maintaining a daily safe and register report of money counted.
Family Liaison
Mile High 360
05.2017 - 11.2018
- Provided English and Spanish translation in written and verbal communication methods as needed by students, parents, and community members.
- Assisted program coordinators with home visits.
- Addressed student and parent questions, concerns, and comments relevant to academics and health and wellness.
- Coordinated parent meetings for middle school and high school programming.
- Assisted in fundraising as needed or requested by the executive director.
Student ID and Help Desk, Sigi's Pool Hall
Tivoli Station Bookstore
08.2016 - 03.2017
- Printed student school IDs and RTD bus passes.
- Provided customer assistance by providing school resource information as needed and checking out guests as needed.
- Coordinated remote student ID stations throughout Auraria Campus.
- Supervised the use of pool tables and other shared student spaces.
- Maintained clean work areas to create welcoming spaces for students.
Administrative Assistant (Internship)
Elkind Alterman Harston PC
08.2013 - 07.2016
- Scanned government mail and distributed according to the client's attorney.
- Attended clients by taking payments, phone calls in English and Spanish.
- Used Time Matters to keep updated client contact information.
- Sent inactive client files to Iron Mountain storage and kept a record of all off-site files.
- Scheduled client appointments and initial consultations using OutLook.
- Hand-delivered court filings to the immigration court located in downtown Denver.
- Provided assistance o the legal teams as needed in direct client case work in areas including but not limited to: drafting affidavits, mailing of filings and client documents, collecting client signatures, and gathering evidence of country conditions.
Education
Bachelor of Arts - English Writing
The University of Colorado Denver
Denver, CO05-2022
Skills
- Organization skills
- Time management & Scheduling
- Data entry
- Verbal and written communication
- Customer & Client relations
- Office administration & management
- File management
- Mail handling
Affiliations
- Mile High 360, Board Member
Languages
Spanish
Native or Bilingual
Timeline
HR & Operations Coordinator
Rocky Mountain Immigrant Advocacy Network
01.2024 - Current
Receptionist
Rocky Mountain Immigrant Advocacy Network
12.2022 - 12.2023
Customer Relationship Manager
RW Supply & Design
09.2021 - 11.2022
Administrative Assistant & Receptionist
Elkind Alterman Harston PC
07.2020 - 09.2021
Middle School Academic Coordinator
Mile High 360
11.2018 - 07.2020
Human Resources Team Member
Target
05.2018 - 12.2018
Family Liaison
Mile High 360
05.2017 - 11.2018
Student ID and Help Desk, Sigi's Pool Hall
Tivoli Station Bookstore
08.2016 - 03.2017
Administrative Assistant (Internship)
Elkind Alterman Harston PC
08.2013 - 07.2016
Bachelor of Arts - English Writing
The University of Colorado Denver
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