Marisol Diego
Houston
Summary
Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a rule of increased responsibility and authority.
Willing to relocate: Anywhere Authorized to work in the US for any employer
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Legacy Community Health Services
11.2023 - Current
- Performs calculations to determine income, duplication of benefits, and award.
- Determining individuals' eligibility for various government programs such as Medicaid, Medicare, and food assistance.
- Often conduct detailed interviews and gather necessary information to assess applicants' eligibility based on income, resources, and availability of government resources.
- Confirm Appointments
- One on one with patients
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Engaged wider departments in accurate, timely paperwork completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with completion of applications and paperwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Customer Care Advocate
Vitacare prescription services
10.2022 - 09.2023
- Help with prescription fills
- Follow different scripts
- Transferring in and out prescriptions to different pharmacies
- Navigate multiple computer applications
- Multi task
- Verifying what type of Insurance covers certain medications
- Follow up emails
- Microsoft word, Excel
- Make adequate and good notations on every account
- Medicare, Medicaid, commercial insurance
- Microsoft Teams
- Quick learner
- Remote
Contact Tracer/Epidemiologist Call Center Representative
Harris County Public Health
05.2020 - 09.2022
- Trace and monitor contacts of infected people. Notify them of their exposure.
- Support the quarantine of contacts. Help ensure the safe, sustainable and effective quarantine of contacts to prevent additional transmission.
- Expand staffing resources.
- Strong work ethic
- Use digital tools.
- Navigate multiple computer applications
- Provided patients their Covid results
- Assist in creating a system for end of day Report on Excel Word Programs
- Notate and file Information given
- Multi task
- Register patients for vaccines
- Schedule/ cancel appointments
- Excel Sheet
- Hybrid
- Performed record keeping by logging client information within secure contact-tracing software.
- Developed and implemented training classes to educate team members and community residents.
- Collaborated with local organizations to expand health services and resources.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Sales Representative/Customer Service
FREEWAY INSURANCE
02.2019 - 06.2020
- Sales agent, daily calls, meet goals and targets, customer service, negotiation
Customer Service Representative
Spark Energy
01.2020 - 04.2020
- Adv customers on their electricity invoices, as well as sales and incentives. Also helped customers understand their usage and rates.
Personal Banker
First Convenience Bank
11.2017 - 01.2019
- Personal banker committed to providing comprehensive customer and financial sales services.
- Experienced at identifying personal banking and financial needs, processing and storing financial information. specialized at product and financial service marketing.
Medical Administrative Assistant
Continuum Integrated
09.2015 - 11.2017
- Schedule appointments, microsoft word, excel, answer calls, make calls, translate spanish to english, check blood pressure, complete Doctor notes , talk to patients professionally.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Diploma - Medical
Everest Institute
Houston, TX01.2015
High School Diploma - undefined
Willowridge High School
06.2014
Skills
- Customer Service
- Bilingual
- Customer Support
- Insurance verification
- Microsoft Excel
- Research
- Microsoft
- Customer service
- Organized
- Cashier
- Self oriented
- Financial planning
- Data entry
- Data management
- Marketing
- Problem solving
- Process account transactions
- Account opening sales (3 years)
- Cash register
- Sales
- Medical terminology
- Customer service
- Insurance sales
- Negotiation
- Financial planning
- Supervising experience
- Computer skills
- Medical office experience
- English
- Communication skills
- Hospitality
- Guest services
- Organizational skills
- Typing
- Phone etiquette
- Resource information
- Applicant support and service
- Documentation and paperwork
- Applicant engagement
- Effective communication skills
- Recordkeeping and data input
- Public assistance programs
- Advocacy and counseling
- Interviewing
- Verbal communication
- Telephone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Eligibility Specialist
Legacy Community Health Services
11.2023 - Current
Customer Care Advocate
Vitacare prescription services
10.2022 - 09.2023
Contact Tracer/Epidemiologist Call Center Representative
Harris County Public Health
05.2020 - 09.2022
Customer Service Representative
Spark Energy
01.2020 - 04.2020
Sales Representative/Customer Service
FREEWAY INSURANCE
02.2019 - 06.2020
Personal Banker
First Convenience Bank
11.2017 - 01.2019
Medical Administrative Assistant
Continuum Integrated
09.2015 - 11.2017
High School Diploma - undefined
Willowridge High School
Diploma - Medical
Everest Institute
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