MARISOL ESCAMILLA
Omaha,Nebraska
Summary
Dedicated teller with 9+-year background facilitating daily banking operations. Customer service expert resolving account discrepancies, completing highly sensitive forms and running account opening and closure. Compliance-oriented teller following PCI and branch-specific security protocol. I am also bilingual and fluent in both English and Spanish.
Overview
19
19
years of professional experience
Work History
Dispatcher
Southside Plumbing
09.2024 - Current
- Coordinated logistics and communication between drivers, clients, and operations team to optimize delivery efficiency
- Managed dispatch schedules using advanced routing software to ensure timely service delivery
- Monitored vehicle locations in real-time, adjusting routes based on traffic conditions and customer needs
- Trained junior dispatchers on software systems and operational protocols to enhance team performance
- Answering multiple phones lines to schedule services.
Teller
Wells Fargo
04.2021 - 09.2024
- Handled diverse customer needs related to financial products, lines of credit and account features.
- Followed company and regulatory policies to protect customer and bank assets.
- Entered account transactions into financial software and reconciled daily data to balance totals.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- I also get shipment ready for Rodchester to pick up and I receive incoming cash shipment and place in the compartments they need to be in.
- I keep our retention paperwork up to date.
- Cashed checks and issued cash or credit accounts with deposit values.
- Helped balance vault, ATM and teller drawers to meet strict accuracy standards.
- Trained tellers and other personnel on parameters of policy changes, new software and new equipment utilization.
- Promoted banking products that met customers' needs, increasing customer satisfaction and bank revenue.
- Balanced cash drawers at the beginning and end of each shift to ensure accuracy.
Lead Teller
Bank Of The West
11.2019 - 04.2021
Universal Banker
US Bank
06.2017 - 11.2019
Front Desk Receptionist
Courtyard By Marriott
03.2015 - 09.2017
- Cleaned and organized lobby and reception areas to maximize guest comfort.
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Monitored company emails, replied to customers and forwarded messages to appropriate parties.
- Managed data to provide periodic reports on encounters and demographics.
- Also booked reservation and checked in customers when arriving as well and when leaving.
Pawnbroker
Sols Jewelry And Loan
05.2012 - 03.2015
- Offered customers cash while holding items as collateral.
- Handled retail sales of items that customers did not return to collect or sold outright.
- Determined which items to display in cases and shelves within shop.
- Supported shop activities by maintaining detailed records of transactions.
- Categorized and stored incoming shipments in designated areas for easy retrieval.
Parts Specialist
Auto Zone Auto Parts
03.2007 - 05.2012
- Sourced parts from suppliers for customer orders, enhancing service efficiency.
- Also give out good customer services to customers and get them the parts they needed.
- Also went in to the hub where we did shipment of part in between store across the united states.
Education
High School Diploma -
Central High School
Omaha, Nebraska01.0001
Skills
- TRANSACTION ERROR IDENTIFICATION
- DECISION-MAKING
- PERSONAL BANKING
- TEAM LEADERSHIP
- SALES TARGETS ACHIEVEMENT
- RELATIONSHIP BUILDING
- PROFESSIONAL ETHICS
- PROCESS MONITORING
- ATTENTION TO DETAIL
- CUSTOMER SERVICE-ORIENTED
- CROSS-SELLING PRODUCTS
- EFFECTIVE COMMUNICATION
- DECISION MAKING
- SELF MOTIVATION
- PLEASANT AND PERSONABLE
- FINANCIAL SERVICES KNOWLEDGE
- MANAGE CUSTOMER ACCOUNTS
- MULTITASKING
- PRODUCT AND SERVICE SALES
- CUSTOMER SERVICE EXCELLENCE
- ACCOUNT MANAGEMENT
- EXCELLENT COMMUNICATION
- TEAMWORK AND COLLABORATION
- TELLER OPERATIONS
- ACTIVE LISTENING
- WRITTEN COMMUNICATION
- STAFF SCHEDULING
- INTERPERSONAL SKILLS
- CUSTOMER LOAN PROCESSING
- TEAM PLAYER
- CASH ORDERS
- CUSTOMER SERVICE
- CASH HANDLING
- DETAIL ORIENTATION
- GOAL SETTING
- HONEST AND DEPENDABLE
- WORKLOAD MANAGEMENT
- ACCOUNT SERVICES
- IDENTITY VERIFICATION
- POSITIVE ATTITUDE
- ORGANIZATIONAL SKILLS
- RELIABLE AND RESPONSIBLE
- TIME MANAGEMENT
- Attention to detail
- Dispatch software
- Dispatch coordination
- Schedule management
- Route planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Southside Plumbing
09.2024 - Current
Teller
Wells Fargo
04.2021 - 09.2024
Lead Teller
Bank Of The West
11.2019 - 04.2021
Universal Banker
US Bank
06.2017 - 11.2019
Front Desk Receptionist
Courtyard By Marriott
03.2015 - 09.2017
Pawnbroker
Sols Jewelry And Loan
05.2012 - 03.2015
Parts Specialist
Auto Zone Auto Parts
03.2007 - 05.2012
High School Diploma -
Central High School