Marisol Esparza
Palmview ,TX
Summary
Dedicated administrative specialist with track record of achievement in hectic work environments. Diligent team player with proficiency in handling a range of secretarial duties and providing assistance to staff members. When operating with little to no supervision, a professional who is responsible, punctual, and productive.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
Dr. Enrique Griego, MD - Family Medicine
04.2017 - 05.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments for doctor visits and procedures.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Sales Associate
Macy's
07.2007 - 03.2010
- Proven track record of meeting and exceeding sales targets in a retail environment.
- Strong customer service and communication skills to assist and engage customers effectively.
- Extensive knowledge of Macy's products and services, with the ability to provide personalized recommendations.
- Proficient in point-of-sale (POS) systems and cash handling.
- Exceptional problem-solving skills and ability to handle customer inquiries and concerns.
- Reliable and adaptable team player with a strong work ethic.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Customer Service Representative
K-Mart Store
05.2006 - 06.2007
- Assisted customers with their product selection and inquiries, providing detailed information and recommendations.
- Operated the cash register and processed transactions with accuracy and efficiency.
- Maintained an organized sales floor and ensured that products were well-stocked and displayed.
- Participated in team meetings to discuss sales goals and strategies.
- Resolved customer complaints and concerns with a focus on problem resolution and customer satisfaction.
- Assisted in inventory management, restocking, and visual merchandising to enhance the shopping experience.
Education
Certificate - Phlebotomy
New Start School
709 N Main St, McAllen, TX 7850103.2017
Certificate - Medical Office Specialist
South Texas Vocational Technical Institute - McAllen
Mcallen, TX02.2009
High School Diploma -
La Joya High School
La Joya, TX05.2006
Skills
- Patient scheduling and appointment management
- Medical billing and coding
- Electronic health record (EHR) and practice management software
- Medical records management and HIPAA compliance
- Administrative tasks and data entry
- Customer service and patient interactions
- Communication and interpersonal skills
- Sales and customer service
- Product knowledge and recommendations
- Point-of-sale (POS) systems
- Cash handling
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Time management and flexibility
References
Maritza Cardenas
Project Manager
(956) 844-3479
email: mcardenas1024@yahoo.com
Marlen Cardenas
Registered Nurse
(956) 458-2039
email: mcarde7170@gmail.com
Rebecca Frias
U.S. Customs
(956) 458-5794
email: rfrias8@gmail.com
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Office Specialist
Dr. Enrique Griego, MD - Family Medicine
04.2017 - 05.2018
Sales Associate
Macy's
07.2007 - 03.2010
Customer Service Representative
K-Mart Store
05.2006 - 06.2007
Certificate - Phlebotomy
New Start School
Certificate - Medical Office Specialist
South Texas Vocational Technical Institute - McAllen
High School Diploma -
La Joya High School
Similar Profiles
Marisol EsparzaMarisol Esparza
Medical Transcriber/Phlebotomist at Dr. Enrique Griego, MD - Family MedicineMedical Transcriber/Phlebotomist at Dr. Enrique Griego, MD - Family Medicine
Pauline LopezPauline Lopez
Medical Assistant at Dr. Leticia Cerda, MD Family MedicineMedical Assistant at Dr. Leticia Cerda, MD Family Medicine
Lori LowellLori Lowell
Wellness Consultant at Dr. Julia Ward, MD Functional MedicineWellness Consultant at Dr. Julia Ward, MD Functional Medicine