Marisol Esparza
Palmview ,TX
Summary
Dedicated administrative specialist with track record of achievement in hectic work environments. Diligent team player with proficiency in handling a range of secretarial duties and providing assistance to staff members. When operating with little to no supervision, a professional who is responsible, punctual, and productive.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
Dr. Enrique Griego, MD - Family Medicine
04.2017 - 05.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments for doctor visits and procedures.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Sales Associate
Macy's
07.2007 - 03.2010
- Proven track record of meeting and exceeding sales targets in a retail environment.
- Strong customer service and communication skills to assist and engage customers effectively.
- Extensive knowledge of Macy's products and services, with the ability to provide personalized recommendations.
- Proficient in point-of-sale (POS) systems and cash handling.
- Exceptional problem-solving skills and ability to handle customer inquiries and concerns.
- Reliable and adaptable team player with a strong work ethic.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Customer Service Representative
K-Mart Store
05.2006 - 06.2007
- Assisted customers with their product selection and inquiries, providing detailed information and recommendations.
- Operated the cash register and processed transactions with accuracy and efficiency.
- Maintained an organized sales floor and ensured that products were well-stocked and displayed.
- Participated in team meetings to discuss sales goals and strategies.
- Resolved customer complaints and concerns with a focus on problem resolution and customer satisfaction.
- Assisted in inventory management, restocking, and visual merchandising to enhance the shopping experience.
Education
Certificate - Phlebotomy
New Start School
709 N Main St, McAllen, TX 7850103.2017
Certificate - Medical Office Specialist
South Texas Vocational Technical Institute - McAllen
Mcallen, TX02.2009
High School Diploma -
La Joya High School
La Joya, TX05.2006
Skills
- Patient scheduling and appointment management
- Medical billing and coding
- Electronic health record (EHR) and practice management software
- Medical records management and HIPAA compliance
- Administrative tasks and data entry
- Customer service and patient interactions
- Communication and interpersonal skills
- Sales and customer service
- Product knowledge and recommendations
- Point-of-sale (POS) systems
- Cash handling
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Time management and flexibility
References
Maritza Cardenas
Project Manager
(956) 844-3479
email: mcardenas1024@yahoo.com
Marlen Cardenas
Registered Nurse
(956) 458-2039
email: mcarde7170@gmail.com
Rebecca Frias
U.S. Customs
(956) 458-5794
email: rfrias8@gmail.com
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Office Specialist
Dr. Enrique Griego, MD - Family Medicine
04.2017 - 05.2018
Sales Associate
Macy's
07.2007 - 03.2010
Customer Service Representative
K-Mart Store
05.2006 - 06.2007
Certificate - Phlebotomy
New Start School
Certificate - Medical Office Specialist
South Texas Vocational Technical Institute - McAllen
High School Diploma -
La Joya High School