Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Marisol Espinosa

Marisol Espinosa

Lehigh Acres,FL

Summary

Proven leader with extensive experience in retail management, adept at enhancing great customer services, customer satisfaction and streamlining operations. Skilled in merchandising, food management, and sanitation procedures, I excel in fostering team collaboration and implementing innovative solutions to boost efficiency and sales. My approach has consistently resulted in improved service quality and operational excellence.

Overview

16
16
years of professional experience

Work History

Deli and Bakery Department Manager

Walmart
08.2012 - 03.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Retail Sales Associate / Cashier Worker

Walmart
06.2005 - 06.2008
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.

Cashier

Bo Amoco
04.2001 - 02.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Diagnostic Medical Sonography. - Health.

P.T.C
Miami, FL
11.2005

Bachelor - General, Technical And Professional.

IPUEC 4to CONGRESO DEL P.C.C
BATABANO CUBA
07.1999

Skills

  • Sanitation Procedures
  • Health and Safety Regulations
  • Brand Awareness
  • Store Layout
  • Merchandising
  • Waste Reduction
  • Menu Planning
  • Food management experience
  • Supervisory Experience
  • Preventive Maintenance
  • Employee Scheduling
  • Expiration Monitoring
  • Business Management
  • Supply Ordering
  • Order Management
  • Allergy awareness
  • Raw materials knowledge
  • Expense Tracking
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Team Collaboration
  • Team Leadership
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Problem Resolution
  • Relationship Building
  • Professional and Courteous
  • Task Prioritization
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Customer Relationship Management
  • Training and Development
  • Goal Setting
  • Staff Management
  • Task Delegation
  • Employee Coaching and Mentoring
  • Performance Evaluation
  • Performance Tracking and Evaluation
  • Well-versed in menu planning
  • Portion Control
  • Reliability
  • Organizational Skills
  • Active Listening
  • Managing Operations and Efficiency
  • Team Development
  • Professionalism
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Schedule Management
  • Time management abilities
  • Adaptability
  • Written Communication
  • Administration and Reporting
  • Project Planning

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Deli and Bakery Department Manager

Walmart
08.2012 - 03.2017

Retail Sales Associate / Cashier Worker

Walmart
06.2005 - 06.2008

Cashier

Bo Amoco
04.2001 - 02.2005

Diagnostic Medical Sonography. - Health.

P.T.C

Bachelor - General, Technical And Professional.

IPUEC 4to CONGRESO DEL P.C.C

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Marisol Espinosa