Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Languages
Timeline
Barista
Marisol Esquivel

Marisol Esquivel

Holland,MI

Summary

Emotionally intelligent professional who takes responsibility for her thoughts, emotions, and behaviors. Bilingual in English and Spanish with strong interpersonal and communication skills read social Ques to anticipate the needs of others database and computer experience manage scheduling oversee daily operations on the production lines and hire employees.

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

3
3
years of professional experience
1
1
Certification

Work History

QUALITY ASSURANCE/MACHINE OPERATOR

THE STOW COMPANY,
01.2022 - 10.2022
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.

INVENTORY/ WEARHOUSE SUPERVISOR

SUPPLY CHAIN SOLUTIONS INC
01.2022 - 10.2022
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Customer Service Representative

The Huntington Bank
02.2018 - 12.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered average of 10 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Investigated and resolved accounting, service and delivery concerns.

Bilingual Administrative Assistant

DISABILITY NETWORK, INTERN ADVOCATE
02.2017 - 05.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed research to collect and record industry data.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Education

No Degree - Social Worker & Business Administrative

GRAND RAPIDS COMMUNITY COLLEGE
Grand Rapids, MI
06.2025

High School Diploma -

MARTIN HIGH SCHOOL
Laredo, TX
05.1996

Skills

  • Strong Communication and Interpersonal Skills
  • Teamwork and Collaboration
  • Assigning Tasks
  • Building Customer Relationships and Loyalty
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Bilingual in English and Spanish
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Invoice Preparation and Processing
  • Online Systems
  • Microsoft Excel
  • Administrative and Office Support
  • Document and Records Management
  • Strong interpersonal and communication skills
  • Manage to schedule, oversees daily operation
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Recruiting and Interviewing
  • Employee Coaching and Motivation
  • Directing Team Members
  • Business Analysis

Additional Information

  • ADDITIONAL REFERENCES AVAILABLE UPON REQUEST

Certification

  • Empowerment Institute, Community Action House - May 2015

Languages

Spanish
Native or Bilingual

Timeline

QUALITY ASSURANCE/MACHINE OPERATOR

THE STOW COMPANY,
01.2022 - 10.2022

INVENTORY/ WEARHOUSE SUPERVISOR

SUPPLY CHAIN SOLUTIONS INC
01.2022 - 10.2022

Customer Service Representative

The Huntington Bank
02.2018 - 12.2018

Bilingual Administrative Assistant

DISABILITY NETWORK, INTERN ADVOCATE
02.2017 - 05.2017

No Degree - Social Worker & Business Administrative

GRAND RAPIDS COMMUNITY COLLEGE

High School Diploma -

MARTIN HIGH SCHOOL

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