Marisol Esquivel
Pembroke Pines,FL
Summary
Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion while paying close attention to detail. Committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create best product plans and boost sales revenue.
Overview
9
9
years of professional experience
Work History
Merchandise Execution Manager
Macy's Inc.
Hialeah, FL
02.2023 - Current
- Developed and implemented merchandising strategies to maximize store sales.
- Analyzed sales data to identify trends, opportunities, and areas of improvement.
- Managed the execution of visual merchandising standards across all stores.
- Created weekly and monthly reports on product performance and inventory levels.
- Monitored store compliance with corporate policies and procedures.
- Coordinated with suppliers to ensure timely delivery of merchandise.
- Assisted in the development of seasonal promotional campaigns for new products.
- Trained staff on proper stocking techniques and customer service protocols.
- Provided guidance on pricing decisions for assigned categories of products.
- Reviewed monthly financial statements to evaluate profitability of merchandise items.
- Worked closely with vendors to ensure accurate product information was available in-store.
- Participated in trade shows and conferences to stay up-to-date on industry trends.
Customer Experience Manager
Macy's Inc.
Hialeah, FL
01.2022 - 02.2023
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Used change methodologies to increase sales and led projects for increased productivity.
Selling Supervisor
Macy's Inc.
Pembroke Pines, FL
07.2021 - 01.2022
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Processed cash, credit and check transactions with POS system and cash register.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Store Manager
10 Spot Madrag
Pembroke Pines, FL
02.2018 - 07.2021
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
- Executed solutions for internal process issues to streamline operations.
- Discussed changes in internal processes and procedures to enforce execution.
Store Manager
Goodwill South Florida
Pembroke Pines, FL
10.2016 - 01.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Store Manager
Goodwill South Florida
Pembroke Pines, FL
03.2015 - 10.2016
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Certificate Frontline Manager Leadership Essentials(LOS) - Organizational Leadership
University of Denver
Denver, CO09.2022
Bachelor of Science - Psychology
Miguel Enrique
Cuba06.2010
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Retail inventory management
- Operational budgeting
- Sales professional
- Staff training and development
- Outstanding communication skills
- Policy/program development
- Recruiting and hiring
- Supervision and training
- Promotional planning
- Competitor Analysis
- Stock control
- Performance Analysis
- Task Delegation
- Retail display setup
- Market Analysis
- Seasonal Planning
- Inventory Management
- Stock replenishment
- Product pricing
- Sales Analysis
Timeline
Merchandise Execution Manager
Macy's Inc.
02.2023 - Current
Customer Experience Manager
Macy's Inc.
01.2022 - 02.2023
Selling Supervisor
Macy's Inc.
07.2021 - 01.2022
Store Manager
10 Spot Madrag
02.2018 - 07.2021
Store Manager
Goodwill South Florida
10.2016 - 01.2018
Assistant Store Manager
Goodwill South Florida
03.2015 - 10.2016
Certificate Frontline Manager Leadership Essentials(LOS) - Organizational Leadership
University of Denver
Bachelor of Science - Psychology
Miguel Enrique