Marisol Faciane Estala
San Jacinto,CA
Summary
Experienced professional seeking a part/full-time position to utilize current skills and work experience, aiming to positively impact individuals' lives within an established facility. With a solid 10-year background in customer/patient care and services, I apply extensive knowledge and experience to contribute to the success of a remarkable organization. Committed to personal and professional growth, eager to learn new things and foster a collaborative environment that feels like family.
Overview
11
11
years of professional experience
Work History
Cashier
Del Taco
Hemet, CA
08.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Wendys Restaurant
Fort Hood, TX
04.2018 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Server Cashier
Gym Smoothie Bar
Fort Hood, TX
02.2019 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
Yellow Basket
Victorville, CA
11.2016 - 11.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Medical Assistant Student Intern
Healthpointe
Perris, CA
07.2016 - 10.2016
- Prepared examination rooms by sterilizing surfaces and setting up necessary equipment prior to appointments, enhancing overall cleanliness standards within the clinic setting.
- Handled administrative tasks such as answering phone calls, scheduling appointments, and managing insurance claims to keep daily operations running smoothly.
- Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
- Assisted in performing diagnostic tests, ensuring accurate results and prompt treatment.
- Assisted in maintaining electronic medical records, contributing to a more organized system for managing patient information.
- Developed strong communication skills while working closely with a diverse group of healthcare professionals.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Cashier Management
Gus Jr
Riverside, CA
01.2013 - 04.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
M.A Certificate - Medical Assistant
American College of Healthcare
Riverside, CA10.2016
High School Diploma -
Citrus HillHigh School
01.2013
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Customer Service Management
Training and mentoring
Store Opening and Closing
Team Leadership
Friendly and Positive
Outstanding communication skills
Team leadership and coaching
Inventory Management
Store Merchandising
Cash Management
Shift Scheduling
Employee Training
Retail Inventory Management
Team Building and Leadership
Team motivation
Operations Management
Leadership Development
Staff Supervision
Staff Management
Accurate Cash Handling
Sales Strategies
Sales professional
Flexible Schedule
Budget Development
Staff training/development
Additional Information
Store Manager / Bilingual-Spanish/English, Customer Service, Maintenance, Leadership, Organization, Physical therapy, Multi-Tasking, Greet Others, Ushering, 3-5 years of experience / call center, Cashier, Handling Money, Opening & Closing Store, Opening & Closing Register’s, Team Member, Sanitization, Communication, Flexible, Concession, Proud Military Spouse.
References
References upon request.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Del Taco
08.2023 - 03.2024
Server Cashier
Gym Smoothie Bar
02.2019 - 04.2019
Supervisor
Wendys Restaurant
04.2018 - 02.2020
Customer Service Manager
Yellow Basket
11.2016 - 11.2017
Medical Assistant Student Intern
Healthpointe
07.2016 - 10.2016
Customer Service Cashier Management
Gus Jr
01.2013 - 04.2016
M.A Certificate - Medical Assistant
American College of Healthcare
High School Diploma -
Citrus HillHigh School