Marisol Faciane Estala
San Jacinto,CA
Summary
Experienced professional seeking a part/full-time position to utilize current skills and work experience, aiming to positively impact individuals' lives within an established facility. With a solid 10-year background in customer/patient care and services, I apply extensive knowledge and experience to contribute to the success of a remarkable organization. Committed to personal and professional growth, eager to learn new things and foster a collaborative environment that feels like family.
Overview
11
11
years of professional experience
Work History
Cashier
Del Taco
08.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Wendys Restaurant
04.2018 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Server Cashier
Gym Smoothie Bar
02.2019 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
Yellow Basket
11.2016 - 11.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Medical Assistant Student Intern
Healthpointe
07.2016 - 10.2016
- Prepared examination rooms by sterilizing surfaces and setting up necessary equipment prior to appointments, enhancing overall cleanliness standards within the clinic setting.
- Handled administrative tasks such as answering phone calls, scheduling appointments, and managing insurance claims to keep daily operations running smoothly.
- Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
- Assisted in performing diagnostic tests, ensuring accurate results and prompt treatment.
- Assisted in maintaining electronic medical records, contributing to a more organized system for managing patient information.
- Developed strong communication skills while working closely with a diverse group of healthcare professionals.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Cashier Management
Gus Jr
01.2013 - 04.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
M.A Certificate - Medical Assistant
American College of Healthcare
Riverside, CA10.2016
High School Diploma -
Citrus HillHigh School
01.2013
Skills
Customer Service
Additional Information
Store Manager / Bilingual-Spanish/English, Customer Service, Maintenance, Leadership, Organization, Physical therapy, Multi-Tasking, Greet Others, Ushering, 3-5 years of experience / call center, Cashier, Handling Money, Opening & Closing Store, Opening & Closing Register’s, Team Member, Sanitization, Communication, Flexible, Concession, Proud Military Spouse.
References
References upon request.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Del Taco
08.2023 - 03.2024
Server Cashier
Gym Smoothie Bar
02.2019 - 04.2019
Supervisor
Wendys Restaurant
04.2018 - 02.2020
Customer Service Manager
Yellow Basket
11.2016 - 11.2017
Medical Assistant Student Intern
Healthpointe
07.2016 - 10.2016
Customer Service Cashier Management
Gus Jr
01.2013 - 04.2016
M.A Certificate - Medical Assistant
American College of Healthcare
High School Diploma -
Citrus HillHigh School
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