Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisol Flores

Oakland

Summary

Dedicated professional with a strong background in administrative support and customer service. Adept at streamlining operations and elevating customer satisfaction levels. Proven ability to handle multiple tasks simultaneously and effectively prioritize responsibilities. Showcasing meticulous attention to detail and a knack for resolving conflicts. Committed to fostering lasting connections and providing top-notch service. Eager to leverage expertise in a fast-paced setting to achieve successful results.

Overview

10
10
years of professional experience

Work History

Shift Leader

Grand Lake Kitchen
08.2024 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.

Shift Leader

Hole In The Wall Restaurant
08.2022 - 08.2024
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Office Associate

UCSF Benioff Children's Hospital Oakland
11.2021 - 07.2022
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Scheduling Coordinator

Dragon Dental
05.2021 - 10.2021
  • Answered phone, scheduled patients, managing administrative and financial records.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Supervisor

Eureka! Restaurants
09.2015 - 04.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Education

COMPUTER SCIENCE

Laney College
Oakland, CA
06-2027

Skills

  • Effective conflict resolution
  • Effective multitasking
  • Detail-oriented approach
  • Quickly adjusting to change
  • Sensitivity to social cues
  • Customer Service

Timeline

Shift Leader

Grand Lake Kitchen
08.2024 - Current

Shift Leader

Hole In The Wall Restaurant
08.2022 - 08.2024

Office Associate

UCSF Benioff Children's Hospital Oakland
11.2021 - 07.2022

Scheduling Coordinator

Dragon Dental
05.2021 - 10.2021

Supervisor

Eureka! Restaurants
09.2015 - 04.2021

COMPUTER SCIENCE

Laney College

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