Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marisol Franco

Newark,NJ

Summary

Results-driven Operations Support Supervisor with over 15 years of progressive experience in logistics, transportation, and administrative operations. Expertise in billing, fleet management, container tracking, client relations, and regulatory compliance. Proven ability to streamline operations, optimize costs, and lead cross-functional teams in fast-paced, high-volume environments. Recognized for developing innovative solutions that enhance efficiency, strengthen customer satisfaction, and support long-term business growth.

Overview

21
21
years of professional experience

Work History

Operations Support Supervisor

Advanced Cargo Transportation
07.2015 - Current
  • Administer weekly payroll for 40+ drivers and oversee billing of import/export containers.
  • Coordinate logistics with ports, drayage companies, and clients to ensure smooth container movement.
  • Manage customer service inquiries, resolving discrepancies and ensuring shipment accuracy.
  • Prepare revenue reports, fleet spreadsheets, and contractor settlements to support executive decision-making.
  • Led successful initiatives in rate negotiations and chassis auditing to improve company profitability.

Administrator, Fleet Services

ANS Towing and Recovery
05.2008 - 03.2015
  • Directed fleet operations for 50 tow trucks, including maintenance scheduling and compliance oversight.
  • Tracked vehicle performance, fuel operations, and maintenance costs, reducing downtime and expenses.
  • Managed repossession assignments, including skip tracing and compliance with bank/state regulations.
  • Built strong vendor and contractor relationships, improving operational efficiency and service delivery.

Executive Administrative Assistant

Diamond Wholesale
04.2005 - 04.2008
  • Supervised warehouse staff in shipping, receiving, and inventory management.
  • Prepared invoices, contracts, and shipping documentation to support daily business operations.
  • Coordinated logistics and responded to client inquiries, ensuring timely product distribution.

Education

B.S. - Criminal Justice

New Jersey City University
Jersey City, NJ
12.2013

Skills

  • Leadership & Team Supervision
  • Logistics & Supply Chain Operations
  • Fleet & Asset Management
  • Billing, Invoicing & Financial Reporting
  • Client Relations & Customer Service
  • Regulatory Compliance & Safety Oversight
  • Strategic Planning & Problem-Solving
  • Vendor Negotiations & Contract Management
  • Data Analysis & Process Improvement
  • Workload prioritization

Accomplishments

  • Reduced operational costs by 15% through improved vendor negotiations and fleet optimization strategies.
  • Successfully managed logistics operations for 40+ drivers, ensuring on-time deliveries across multiple ports and drayage companies.
  • Implemented streamlined billing and invoicing system, reducing errors by 25% and accelerating revenue cycles.
  • Developed training initiatives that improved compliance with safety and regulatory requirements, minimizing violations and incidents.
  • Enhanced customer satisfaction scores by resolving shipment discrepancies and improving communication channels with clients.

Languages

Spanish

Timeline

Operations Support Supervisor

Advanced Cargo Transportation
07.2015 - Current

Administrator, Fleet Services

ANS Towing and Recovery
05.2008 - 03.2015

Executive Administrative Assistant

Diamond Wholesale
04.2005 - 04.2008

B.S. - Criminal Justice

New Jersey City University

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