Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARISOL GARCIA

Huntington Park,CA

Summary

Qualified [Call center/Dispatch] with [4] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with [4] years in a demanding call center environment as a Customer Service Representative. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Driven Junior Sales Agent with relevant experience in customer service and sales environments. Possess strong interpersonal skills, ability to build relationships and maintain client satisfaction. Demonstrated success in improving client retention rates and growing client base. Committed to contributing positively to team dynamics and achieving company sales goals.

Overview

13
13
years of professional experience

Work History

Junior Sales Agent

Catalina structure funding LLC
Fillmore, California
04.2022 - 04.2023
  • Assisted customers in identifying product needs and providing tailored solutions.
  • Maintained up-to-date knowledge of product features and promotions for effective selling.
  • Collaborated with team members to achieve sales targets and improve customer service.
  • Utilized CRM software to track customer interactions and sales activities efficiently.
  • Conducted market analysis to identify new business opportunities.
  • Responded promptly to customer inquiries regarding company products or services.
  • Assisted in developing promotional materials such as brochures, flyers, videos.
  • Monitored competition by gathering current marketplace information on pricing, products, new products.
  • Participated in team meetings to discuss best practices for achieving sales goals.
  • Developed relationships with key decision makers in target organizations.
  • Utilized CRM software to manage client interactions and track progress towards targets.
  • Identified and contacted potential customers to generate sales leads.
  • Maintained accurate records of all sales activities including prospects, contacts, and customer accounts.
  • Prepared presentations and proposals for clients, outlining the benefits of company products or services.

Appointment scheduler/Dental Treatment Coordinator

PhD Dental
Los Angeles, California
08.2019 - 04.2022
  • Scheduled patient appointments using dental practice management software.
  • Coordinated office workflow to ensure timely patient visits and efficient service.
  • Managed patient inquiries and provided information about dental services and procedures.
  • Verified patient insurance coverage and handled related administrative tasks.
  • Collaborated with dental staff to optimize appointment availability and scheduling conflicts.
  • Maintained accurate patient records and updated scheduling systems regularly.
  • Communicated effectively with patients to confirm appointments and follow-up reminders.

Call Taker / Dispatch

United Independent Taxi
Los Angeles, CA
10.2010 - 08.2019
  • Answered an average of [300] calls per day by addressing customer inquiries, solving problems.
  • Provided an elevated customer experience to generate a loyal clients.
  • Politely assisted customers via telephone.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Served as the main liaison between customers, management.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.

Education

pharmacy Technician - Medicine

UEI
Los Angeles, CA

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Quick learner
  • Proficient in cash management
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Persuasive speaker
  • Exceptional workflow management
  • Multi-line phone operation proficiency
  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Completed telephone training seminar
  • Austin Logistics Call Select proficient
  • Strong problem solving aptitude
  • Adheres to customer service procedures

Timeline

Junior Sales Agent

Catalina structure funding LLC
04.2022 - 04.2023

Appointment scheduler/Dental Treatment Coordinator

PhD Dental
08.2019 - 04.2022

Call Taker / Dispatch

United Independent Taxi
10.2010 - 08.2019

pharmacy Technician - Medicine

UEI

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MARISOL GARCIA