Marisol Garcia-Cruz
Winston Salem,NC
Summary
Dynamic professional with a proven track record at Quantum Materials, excelling in weaving efficiency and quality control. Recognized for exceptional customer service and attention to detail as a Personal Shopper at Walmart.com. Adept at process improvement and decision-making, consistently achieving production targets while fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Weaver
Quantum Materials
08.2024 - Current
- Operated weaving machinery to produce high-quality textile products.
- Increased customer satisfaction through close attention to detail in fabric design, texture, and pattern.
- Observed woven cloth to detect weaving defects.
- Inspected equipment, completed routine maintenance and escalated larger repairs to maintenance teams to maintain optimal production levels.
- Made minor repairs to machines when possible and reported large problems for immediate remediation.
- Studied guides, samples and charts to determine setup requirements for each task.
- Inspected machines before each shift and reported problems to supervisor.
- Performed basic maintenance and cleaning processes.
- Labeled and packed yarn on carts to prepare for shipment.
Personal Shopper
Walmart.com
12.2022 - 07.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Education
Criminal Justice
Forsyth Technical Community College
Winston-Salem, NCSkills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Weaver
Quantum Materials
08.2024 - Current
Personal Shopper
Walmart.com
12.2022 - 07.2024
Criminal Justice
Forsyth Technical Community College