Marisol Garrett
Grand Prairie,TX
Summary
A results-focused management professional with remarkable leadership and program management skills. Organized and dependable. Characterized as persistent, confident, resourceful, compassionate and decisive with the analytical, creative and research skills needed to resolve complex problems and create win-win outcomes.
Overview
22
22
years of professional experience
Work History
Realtor
JPAR
Plano, TX
07.2021 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Communicated with clients to understand property needs and preferences.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Branch Manager
Atlas Credit
Irving, TX
03.2018 - 11.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Complied with regulatory guidelines and requirements.
Assistant Branch Manager
Cottonwood Financial
Irving, TX
11.2016 - 03.2018
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Reviewed credit applications for risk factors and credit worthiness.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Area Manager
Kjc Auto Title Loans
Fort Worth, TX
03.2008 - 01.2016
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Resolved conflicts promptly to promote positive environment for customers.
- Modeled best practices for sales and customer service.
- Dedicated to expanding client bases by building lasting relationships.
Accounts Representative
AmeriCredit Financial Services
Arlington, TX, TX
05.2002 - 03.2008
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
Education
Associate of Arts - Real Estate
TCC
Hurst, TX05.2020
Skills
Team Leadership
Customer Relationship
Communication
Sales
Multitasking
Strategic Planning
Financial Services
Customer Service
Problem Solving
Motivational Leadership
Collections
Timeline
Realtor
JPAR
07.2021 - Current
Branch Manager
Atlas Credit
03.2018 - 11.2020
Assistant Branch Manager
Cottonwood Financial
11.2016 - 03.2018
Area Manager
Kjc Auto Title Loans
03.2008 - 01.2016
Accounts Representative
AmeriCredit Financial Services
05.2002 - 03.2008
Associate of Arts - Real Estate
TCC
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