Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marisol Gaytan

Tucson,AZ

Summary

Dynamic and bilingual professional with a proven track record at Walmart, excelling in customer service and cash transaction processing. Known for adaptability and effective interpersonal communication, I consistently foster strong relationships with clients and colleagues, ensuring satisfaction and smooth operations. Committed to delivering high-quality support in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Financial Customer Service Representative

Walmart
Tucson, AZ
06.2024 - Current
  • Assist customers with product inquiries, returns, and complaints in a friendly and efficient manner, ensuring customer satisfaction.
  • Manage cash transactions, process refunds, and handle escalated issues to maintain a smooth shopping experience.
  • Train new team members on customer service protocols, systems, and company policies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

Receptionist

Encompass Health
Tucson, AZ
06.2014 - 07.2022
  • Answer all incoming Calls and route them to appropriate area/individual
  • Print daily census and in charge of main switchboard
  • Post Dialysis and PICC charges in the OSL (outside service log)
  • Cash posting, Reading EOBs
  • Greets all visitors and or vendors and assists them in properly checking/signing in.
  • Enters charges from multiple Departments within the hospital (Nursing, Therapy, CBO, Etc.) in a timely and efficient manner, which include Dialysis charges, PICC charges, and outside service appointment charges.
  • Stamp all outgoing mail and monitor postage machine to ensure all is working correctly which also includes making UPS labels as needed per other departments.
  • Notify proper AOC of an incoming tour.
  • Use the overhead paging system when needed/make announcements via overhead that pertain to the hospital's needs (i.e.: welcoming new patient)
  • Organize, plan and manage time effectively to complete assignments.
  • Maintain internal and external communications of the hospital and community through the telephone switchboard and front desk reception and help support other hospital departments by taking on general office related responsibilities as directed.
  • Take on special projects from multiple departments as directed

Content Moderator

Alorica
Tucson, AZ
07.2022 - 06.2024
  • Moderate social media content.
  • Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Understand and remain up-to-date with client policies and guidelines; resolve inquiries according to defined policies and procedures.
  • Fulfill base productivity and quality requirements.

Patient Care Technician

Encompass Health
  • Help patients With ADLS such as Bathing, Grooming, Toileting and Nutrition
  • Executed daily personal hygiene tasks per patient, including room tidying, daily baths and changing linens
  • Measure vital signs and chart them in the patients records
  • Assist in basic needs of the patient including transporting patient to other departments as needed.
  • Provided emotional support, Physical assistance and encouragement for patients on their road to Rehabilitation
  • Observed and monitored patients' vital signs, including pulse, blood pressure, and respiration

Customer Service Representative

Afni
12.2012 - 06.2013
  • Answered multi-line phone system and routed calls
  • Answered questions pertaining to customers financial statement
  • Able to build strong rapport with customer
  • Reviewed and updated activity on accounts
  • Processed payments on customer accounts via debit/credit card
  • Upgraded and sold products and services when needed

Education

GED -

Brookline College
Tucson, AZ
11-2012

Skills

  • Bilingual English and Spanish
  • Adaptability to change
  • Time management
  • Knowledgeable in medical terminology
  • Cash transaction processing
  • Effective interpersonal communication
  • Proficient in task management
  • Readily develop rapport with patients, families, staff, and other healthcare professionals
  • Ability to work with minimal supervision
  • Proficient in Microsoft Office, Excel, Outlook, and Word, Patcom
  • 10 key data entries
  • Independent solving skills
  • Strong analytical skills easily assess conditions and implement appropriate interventions

References

References provided upon request

Timeline

Financial Customer Service Representative

Walmart
06.2024 - Current

Content Moderator

Alorica
07.2022 - 06.2024

Receptionist

Encompass Health
06.2014 - 07.2022

Customer Service Representative

Afni
12.2012 - 06.2013

Patient Care Technician

Encompass Health

GED -

Brookline College

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Marisol Gaytan