Marisol Gonzalez
Southbridge,MA
Summary
Versatile and dynamic professional with extensive experience at Mattress Firm, adept in team leadership and coaching, and proficient in Microsoft Office. Demonstrated success in improving customer satisfaction and efficiently managing operations, showcasing strong problem-solving skills and a commitment to excellence. Fluent in Spanish, enhancing client relations and operational effectiveness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Store Manager
Mattress Firm
06.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Service Coordinator
Masis Staffing Solutions
08.2019 - Current
- Source and prescreen candidates according to client needs
- Job postings and resume sourcing on external sourcing sites
- Job fairs
- Visiting clients, walk thru, JSA and JO updating
- Candidate credentialing, I-9 E-Verify, payroll
- Documents uploading, data uploading and system management
- Walk-In customer service, phone answering and screening, direction
Sleep Expert/Sales Associate
Mattress Firm
12.2021 - 06.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used in-store system to locate inventory and place special orders for customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Contract Recruiter
MSG Staffing Inc
08.2018 - 02.2019
- Advertise new contract positions
- Find new temps via sourcing, websites, offering contracts according to client needs
- Prescreen and hire new field staff, credentialing
- Employee profile creation and management
Payroll Specialist
MSG Staffing Inc
08.2016 - 08.2018
- Collect and process all field staff time sheets, API System Generate and process weekly field staff payroll
- Record and process PTA for field staff (up to 180 field staff with multiple times sheets and rates)
- Enter new hire into payroll database Paycheck & ADP
- Resolve any payroll issues
- Accounts Payable/Receivable, Invoicing
- Receive and apply client payment in Quickbooks
Receptionist/Recruiter Assistant
MSG Staffing Inc
05.2016 - 08.2016
- Receive and direct all office visitors and calls
- Assist with the credential documentation for new hire
- Assist administration/managers with any special projects
Medical Receptionist
Harrington Physician Services
04.2014 - 10.2015
- Patient service, answering phone
- Translate for patients & provider including verbal and documentation
- Assisting with new patient records, appointment and referral set ups, medical records updating, insurance verification, gathering of medical records & Worker’s compensation information
- Research reports and records for medical review on patient appointment
- Traveled between branches as needed to cover call outs and urgent needs
Bank Teller
Millbury National Bank
02.2012 - 04.2014
- Customer service
- Transactions from deposits, withdrawals, check orders, bond redemption, cashiers, certified checks, and money orders, credit card cash advances and more
- Assisted opening accounts, Christmas, and Vacation Savings Account
- Traveled between branches as needed to cover another teller shifts & callouts
Administrative Assistance/Office, Warehouse & Property Manager
Rowland Coffee Roasters
02.2002 - 10.2011
- Managed 2 Warehouse locations, CT & NY, 11-13 EMPLOYEES
- Daily office management, directing visitors
- Answering and directing sales, service, and client calls
- Creation of client accounts, credit lines
- Creating, processing invoices for clients, reviewing price of products and product accuracy, ensuring that orders according to client available credit
- Accounts payable & receivable
- Inventory, processing of incoming and outgoing inventory to account with precision availability and deliveries
- Set up routes, schedule deliveries
- Logistics, scheduling of delivery or pick up of orders with freight companies
- Employee hiring, training, DOT certifications, attendance, Worker’s Comp, vacations, PTA
- Office/Building management, ensuring maintenance of building to comply with Health & Fire department inspections and regulations
- Scheduled fleet maintenance, inspections, registrations
- Rebates report
- Assisted district manager with weekly sales report, inventory reports, sales personnel commission reporting, scheduled and reserved travel & lodgings for traveling staff or visitors
- Monthly End of the month reporting of deposits, sales, invoices, inventory & accounts payable
- Audits with company and federal auditors, providing files, receipts and more for audits
- Traveled for company to assist in opening warehouses, trained new admin assistants
Education
No Degree - Computer Science
Quinsigammond Community College
Worcester, MA06-2015
GED -
Departamento De Educacion
Manati PR05-1988
Skills
- Microsoft Office Proficient
- ADP
- Quickbooks
- Paycheck
- API
- Administrative/Executive Assistant
- Supervisor
- Customer Relations/Problem Solving
- Office & Store Management
- Warehouse Management
- Team leadership and coaching
- Recruitment and hiring
- HR Support
- Property Management
- Fluently Bilingual-Spanish
- Customer Service
- Auditor
- Quality Inspection
- Inventory Management
- Fleet Management
- Forklift Operation
- Shipping & Receiving
- Loading and Unloading Trucks
- Logistics
Timeline
Store Manager
Mattress Firm
06.2024 - Current
Sleep Expert/Sales Associate
Mattress Firm
12.2021 - 06.2023
Service Coordinator
Masis Staffing Solutions
08.2019 - Current
Contract Recruiter
MSG Staffing Inc
08.2018 - 02.2019
Payroll Specialist
MSG Staffing Inc
08.2016 - 08.2018
Receptionist/Recruiter Assistant
MSG Staffing Inc
05.2016 - 08.2016
Medical Receptionist
Harrington Physician Services
04.2014 - 10.2015
Bank Teller
Millbury National Bank
02.2012 - 04.2014
Administrative Assistance/Office, Warehouse & Property Manager
Rowland Coffee Roasters
02.2002 - 10.2011
No Degree - Computer Science
Quinsigammond Community College
GED -
Departamento De Educacion
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