Marisol Gonzalez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Providing services in Spanish and in English
• Providing cash checking services
• Assisting in allocating proper payments to the correct accounts
• Processing money orders
• Enrolled new clientele
• Made follow-up calls and emails to clientele that had overdue payments on their account
• Assisted in tax prep for customers that requested it
• Processed payday loans
• Collecting overdue payments via card and cash
• Handled cash safes
• Updated and reported cash inventory
• Efficiently closed accounts
• Regularly made supply order for office necessities
• Efficiently followed store protocol and safety procedures

• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Trained new employees on administrative procedures, company policies and performance standards.
• Reconciled account files and produced monthly reports to keep [Job title] informed about office operations.
• Assisted with coordination and hosting of company events.
• alchemy training
• headcount
• callouts
• emails
• answering phone calls
• supply orders

Money Transaction, money order, costumer service

money inventory, deposits, money transfers etc

• Operated cash register to record transactions accurately and efficiently.

phone recharges, and costumer service

• Identified and assessed customer's needs quickly and accurately.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• assisted customers with sales transactions accurately and efficiently, including cash, check ,card
• completed daily cash and credit sales reports for supervisors and managers
• wic transaction , vouchers and checks

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

• Collaborated with local organizations to provide food baskets to families in need.