Summary
Overview
Work History
Education
Skills
Timeline
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Marisol Gonzalez Sierra

Lake Worth

Summary

Dynamic leader with proven customer service and time management skills honed at Burger King, where I enhanced customer satisfaction and streamlined operations. Fluent in Spanish and English, adept at cross-functional teamwork and decision-making. Achieved significant improvements in employee engagement and operational efficiency, fostering a professional and welcoming environment for both staff and patrons.

Overview

3
3
years of professional experience

Work History

Manager

Burger King
08.2022 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Receptionist

Hair Market
05.2022 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Education

High School Diploma -

Santaluces Community High School
Lantana,FL

Skills

  • Customer service
  • Time management
  • Decision-making
  • Verbal and written communication
  • Cross-functional teamwork
  • Fluent in Spanish & English

Timeline

Manager

Burger King
08.2022 - 11.2024

Receptionist

Hair Market
05.2022 - 10.2023

High School Diploma -

Santaluces Community High School

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Marisol Gonzalez Sierra