Marisol Hercules
Port Charlotte FL
Summary
Dynamic operations manager with a proven track record, driving sales growth and enhancing team performance. Skilled in forecasting and ethical leadership, I foster a culture of continuous improvement, achieving significant revenue increases while maintaining a low turnover rate. Bilingual with strong team leadership capabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Managing Partner
Cheddars Scratch Kitchen
12.2018 - Current
- Oversaw financial management , including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profit was made.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Maintained a clean a and safe restaurant never scoring under a 98%
- Managed restaurant scheduling of 70 total team members, as well as a management team of 5.
- Audited and ordered inventory for kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Conducted local marketing to continue to improve guest counts being positive in sales vs prior year.
- Fostered culture of continuous improvement, leading 2 meetings a week including one on ones for continuous growth within management team.
- Maintained P&L to company standards. Maintaining a profitable restaurant year over year.
- Hired, trained, and orientated to company standard keeping a low turnover of 28% year over year.
General Manager
Chilis Bar & Grill
12.2013 - 12.2018
- Lead in a certified training restaurant. Personally training all management professionals and assisted in leadership transition of multiple restaurants in SW FL
- Training,developing, and executing new food and beverage menus every 3 months within 6 different locations
- Establishing a delivery service within 6 different locations
- Local marketing and implementing To-go execution increasing revenue $15000 the first six months in.
- Ordered, inventoried and maintained products as needed within a strict budget
- Holding employees accountable to guest intent to return and increasing it by 10% year over year
- Optimized and budgeted P&L to achieve restaurant goals and hit quotas
- Involvement in a new program for Women. Mentoring and developing women in leadership roles to exceed requirements.
- Forecasting and scheduling for a team of 40
Education
High School Diploma -
Port Charlotte
06-2010
Skills
- Operations management
- Sales growth
- KPI tracking
- Ethical leadership
- Forecasting
- Recruiting
- Foodservice management professional
- Bilingual
- Team leadership strength
Certification
- National Registry of food safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Managing Partner
Cheddars Scratch Kitchen
12.2018 - Current
General Manager
Chilis Bar & Grill
12.2013 - 12.2018
High School Diploma -
Port Charlotte
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