Marisol Hernandez
San Jose,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Relations Representative
Irvine Company Apartments
11.2022 - Current
- Resident Services, Teamwork and communication with maintenance team, Onesite knowledge (resident move ins, move outs, transfers, etc.), SalesForce Knowledge (create, open, close cases), Taking calls, responding to emails, Computer skills
Inventory Control Coordinator
Power Personnel
05.2022 - 11.2022
- Build Supply carts, for Demand Planning, work on mock carts and shop for supplies in 1005, and 1954, transport carts from loading Dock to unit, print RFID labels, Kanban labels, mock labels, print cards for carts, barcodes, Look up items for stocking purposes, Helios and Lawson management
Public Safety Officer
Stanford University
10.2014 - 03.2022
- Investigated crimes, accidents and other reported incidents to foster resolution, Supported coordination and implementation of event security, Enforced traffic and parking regulations, Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide, Partnered with team members to implement service initiatives and achieve team objectives, Wrote detailed daily activity reports
Shift Manager
Starbucks
12.2012 - 10.2014
- Directed employees through daily routines, Managed cash positions and made bank deposits, Handled customer complaints, questions and inquiries, Counted out cash drawers at the end of each shift and logged profits into the computer system, Trained new employees on company policies, procedures, techniques and customer service standards, Managed schedules, accepted time off requests, and maintained coverage for shifts
Barista
Starbucks
06.2012 - 12.2012
- Prepared and served coffee, espresso drinks, blended coffees and teas, Operated a cash register, collected payments, and provided accurate change, Maintained calm demeanor during high-volume periods and special events, Maintained a clean and organized workspace, enabling coworkers to locate resources and product, Memorized official and off-menu coffee and tea preparations, Described menu items to customers and suggested products based on stated preferences, Created complex, hand-crafted beverages based upon customer dietary restrictions
Catering Manager
Stanford University
01.2010 - 12.2012
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking, Gathered customer requirements and worked with the catering team in implementing specifications, Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality, Worked with chefs to prepare custom menus, special meals, and featured beverages, Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
Education
High School Diploma -
Santa Clara High School
Criminal Justice - No degree - undefined
Foothill College
Skills
Crime and intelligence
Security management
Civil and criminal laws
Public event security
Community relations
English/Spanish speaker
Event management
Supervisory skills
Customer Service
Computer Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Flexible and Adaptable
Multitasking Abilities
Dependable and Responsible
Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Relations Representative
Irvine Company Apartments
11.2022 - Current
Inventory Control Coordinator
Power Personnel
05.2022 - 11.2022
Public Safety Officer
Stanford University
10.2014 - 03.2022
Shift Manager
Starbucks
12.2012 - 10.2014
Barista
Starbucks
06.2012 - 12.2012
Catering Manager
Stanford University
01.2010 - 12.2012
High School Diploma -
Santa Clara High School
Criminal Justice - No degree - undefined
Foothill College
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