Marisol Hernandez
Fort Morgan,CO
Summary
High productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
13
13
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Fort Morgan, CO
12.2023 - Current
- Trained new branch personnel on operational processes and procedures.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Resolved customer complaints in a timely manner.
- Coordinated with management to ensure compliance with applicable laws and regulations.
- Managed daily cash flow activities including deposits, withdrawals, transfers.
Teller
Wells Fargo
Fort Morgan, CO
12.2018 - 12.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Directed specific questions to appropriate branch personnel.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Consumables Department Manager
Walmart
Fort Morgan, CO
09.2015 - 11.2018
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed data from various sources including market trends, competitor pricing., to develop strategies for increasing profitability.
- Participated in meetings with upper-level management to discuss progress towards meeting goals and objectives set by the company.
- Assisted customers in selecting appropriate products based on their needs or preferences.
- Performed administrative tasks such as filing paperwork, preparing reports, ordering supplies.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Walmart
Fort Collins, CO
04.2012 - 09.2015
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05-2011
Skills
- Customer Service
- Relationship Building
- Approachable
- Team Player
- People-oriented
- Excellent work ethic
- Fluent in English and Spanish
Timeline
Branch Operations Coordinator
Wells Fargo
12.2023 - Current
Teller
Wells Fargo
12.2018 - 12.2023
Consumables Department Manager
Walmart
09.2015 - 11.2018
Sales Associate
Walmart
04.2012 - 09.2015
High School Diploma -
Fort Morgan High School
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