Marisol Hernandez
San Jose,United States
Summary
Dynamic professional with a robust background in resident services at Irvine Company Apartments, showcasing expertise in lease renewals and exceptional community relations.Excelled in roles requiring adaptability, achieving satisfaction in team performance and customer service standards.
Overview
12
12
years of professional experience
Work History
Resident Services
Irvine Company Apartments
11.2022 - Current
- Teamwork and communication with maintenance teams
- Onesite knowledge ( resident move ins, move outs, transfers, FAS's, BMR's)
- SalesForce Knowledge ( create, open, close cases)
- Taking calls, responding to emails
- Computer skills
Inventory Control Coordinator
Power Personnel
05.2022 - 11.2022
- Build Supply carts, for Demand Planning, work on mock carts and shop for supplies in 1005, and 1954
- Transport carts from loading Dock to unit, print RFID labels, Kanban labels, mock labels, print cards for carts, barcodes
- Look up items for stocking purposes
- Helios and Lawson management
Public Safety Officer
Stanford University
10.2014 - 03.2022
- Investigated crimes, accidents and other reported incidents to foster resolution
- Supported coordination and implementation of event security
- Enforced traffic and parking regulations
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide
- Partnered with team members to implement service initiatives and achieve team objectives
- Wrote detailed daily activity reports
Shift Manager
Starbucks
12.2012 - 10.2014
- Directed employees through daily routines
- Managed cash positions and made bank deposits
- Handled customer complaints, questions and inquiries
- Counted out cash drawers at the end of each shift and logged profits into the computer system
- Trained new employees on company policies, procedures, techniques and customer service standards
- Managed schedules, accepted time off requests, and maintained coverage for shifts
Education
High School Diploma -
Santa Clara High School
Criminal Justice - No degree
Foothill College
Skills
- Community relations
- Cashier
- Customer service
- Event management
- Legal
- Police
- Policy analysis
- Adaptable
- Lease renewals
- Maintenance scheduling
- Quality
- Supervisory skills
- Rent collection
- Tenant relations
- Fair housing regulations
- Eviction procedures
Languages
Spanish
Native/ Bilingual
Timeline
Resident Services
Irvine Company Apartments
11.2022 - Current
Inventory Control Coordinator
Power Personnel
05.2022 - 11.2022
Public Safety Officer
Stanford University
10.2014 - 03.2022
Shift Manager
Starbucks
12.2012 - 10.2014
High School Diploma -
Santa Clara High School
Criminal Justice - No degree
Foothill College
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