Marisol Kradenych

• Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
• Acted as reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
• Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
• Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
• Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
• Organized exit interviews for departing employees gathering valuable feedback for organizational improvement.

• Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
• Planned and executed in-store promotional events to increase customer engagement and sales revenues
• Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance
• Examined claims, records and procedures to grant approval of coverage
• Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling

• Train and coach team of 32 sales professionals focused on customer service and driving Reward accounts resulting in increased profitability by 3% and driving loyalty and sales
• Plan and direct staff training and performance evaluations
• Generate daily, monthly and annual sales reports to drive and exceed company trends through coaching
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
• Managed and allocated staff and material resources to meet production goals

Delivered high level of service to clients to both maintain and extend relationships for future business opportunities through client base

• Communicated regularly with buyers and store managers for daily support and planning for accounts
• Calculated sales commission for sales team of 15+ associates to track growth in department and Store sales
• Trained and coached team of 26 sales professionals focused on servicing customers need,
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.