Marisol Longo Berrios
Orlando,Florida
Summary
Highly motivated professional with extensive experience in risk management and insider threat mitigation. Demonstrates exceptional judgment in high-risk situations and thrives in fast-paced environments. Possesses advanced skills in detecting, monitoring, and maintaining security procedures and standards. Known for being highly organized, dedicated, and disciplined. Committed to continuously updating certifications and willing to work flexible shifts, including those involving hazardous materials or situations.
Overview
13
13
years of professional experience
Work History
TSO / ATLAS
TSA
06.2018 - Current
- Conduct insider threat counter activities as a member of the Advanced Threat Local Allocation Strategy (ATLAS) team
- Conduct visual inspection of traveling documents and government-issued identification, in order to recognize and report fraudulent documents, and individuals requiring additional screening
- Conduct screening of passengers and bags to prevent dangerous object from being transported onto aircraft ensuring the safety of the passengers and the transportation system
- Operate equipment such as x-ray machines, explosive trace detection system walk-through and handheld metal detectors at screeching check points
- Maintaining focus and awareness while working in a fast-paced environment
- Assist with data entry of lost and found items trough the AIM program.
Customer Service Agent
Spirit Airlines
03.2018 - 06.2018
- Assisted passengers in booking reservations, schedules, fares, and any modification needed to ensure a positive travel experience
- Assisted passengers at the kiosk regarding any information and help needed
- Check-in passengers and luggage in fast-paced environment providing outstanding customer service
- Resolve complaint with passengers in a courteous manner.
Beauty Advisor/Sales
Dufry SJU Airport
01.2012 - 12.2017
- Maintained merchandise displays accordingly to the company's policy with products in order to maximize purchases
- Provided outstanding customer service offering excellent products and knowledge to satisfy clients needs
- Helped supervisors with the opening and closing of cash registers
- Participated in sales goals activities to increase revenue as a team and as an individual.
Education
Social Studies -
University of Puerto Rico
01.2007
Skills
- Fast learner
- Bilingual (Spanish and English)
- Interpersonal and written communications
- Incident management
- Decision-making
- Outstanding customer service
- Teamwork oriented
- Critical thinking and problem-solving
- Excellent typing and data entry skills
- Proficient in Microsoft Office
- Reliable and punctual
- Insider threat mitigation
Timeline
TSO / ATLAS
TSA
06.2018 - Current
Customer Service Agent
Spirit Airlines
03.2018 - 06.2018
Beauty Advisor/Sales
Dufry SJU Airport
01.2012 - 12.2017
Social Studies -
University of Puerto Rico