MariSol Lopez
Salado,TX
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in any pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing differing operations, coordinating with team members, and delivering results that enhance results. Proven ability to handle multitasking, problem-solving, and maintaining an overall good atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Stagecoach Inn Salado
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Spa Concierge
Village Spa
10.2023 - 07.2025
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Spearheaded the implementation of a loyalty program that increased retention rates among existing customers while attracting new ones.
Work Study Office Assistant
University of Mary Hardin Baylor
08.2022 - 01.2024
- Managed inventory of office supplies effectively, placing orders as needed to maintain adequate stock levels at all times.
- Ensured accurate data entry for student records by diligently reviewing information before submission into the system.
- Contributed to the development of office policies and procedures, enhancing overall operational efficiency.
- Improved communication within the department by creating and distributing informative newsletters to staff members.
Education
Bachelor of Science - Criminal Justice
University of Mary Hardin-Baylor
Belton, TX05-2025
High School Diploma -
Salado High School
Salado, TX05-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
- Listening skills
- Administrative skills
- Microsoft office
- POS systems
- Documentation
- File management
- Training and mentoring
- Effective planning
- Service dispatching
Timeline
Front Desk Agent
Stagecoach Inn Salado
06.2024 - Current
Spa Concierge
Village Spa
10.2023 - 07.2025
Work Study Office Assistant
University of Mary Hardin Baylor
08.2022 - 01.2024
Bachelor of Science - Criminal Justice
University of Mary Hardin-Baylor
High School Diploma -
Salado High School
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