Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisol Lopez

Marisol Lopez

Phoenix,AZ

Summary

Dynamic customer service professional with over 12 years of experience across multiple industries. Bilingual in English and Spanish, I excel in patient care and appointment management. Recognized for enhancing patient satisfaction and implementing effective training programs, I combine strong problem-solving skills with a compassionate approach to foster positive experiences.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Risas Dental And Braces
10.2024 - 07.2025
  • Warmly greeted and checked in patients, communicating professionally in both English and Spanish to ensure a positive first impression.
  • Delivered exceptional customer service by encouraging patient feedback and referrals.
  • Utilized knowledge of medical procedures to effectively address patient questions and concerns.
  • Managed appointment scheduling using specialized software, balancing staff availability and patient needs to prevent conflicts and double bookings.
  • Conducted post-procedure follow-up calls to assess patient symptoms and provide appropriate guidance.
  • Maintained strict adherence to HIPAA and confidentiality protocols when handling patient information.
  • Collected insurance information, co-payments, and updated patient records with accuracy.
  • Maintained an organized and welcoming front office environment.
  • Demonstrated initiative, sound judgment, and professionalism in a fast-paced clinical setting.
  • Played a key role in piloting a new front office training program, providing detailed feedback and recommendations that directly influenced HR’s refinement and successful company-wide rollout.

Beauty and Wellness Consultant

Walgreens
10.2016 - Current
  • Warmly greeted customers, actively listened to their needs, and provided personalized assistance to enhance their shopping experience.
  • Maintained comprehensive knowledge of beauty and wellness products, including new arrivals and promotions, to offer informed recommendations.
  • Increased sales by advising customers on suitable products and tailoring suggestions to individual preferences.
  • Resolved customer inquiries and concerns efficiently to ensure satisfaction and positive experiences.
  • Ensured the beauty department remained organized, visually appealing, and clean through effective merchandising and maintenance.
  • Consistently met and exceeded individual sales goals through proactive customer engagement.
  • Participated in ongoing training to stay updated on beauty trends and product knowledge.
  • Handled cash transactions accurately following company protocols.
  • Volunteered at community events, including cancer support centers, providing empathetic assistance to women undergoing cancer treatment.
  • Conducted one-on-one consultations, addressing customer needs and facilitating warm transfers to pharmacists when specialized support was required.

Shift Manager

Rubio's Coastal Grill
09.2013 - 07.2016
  • Resolved escalated customer issues promptly and professionally, ensuring exceptional guest experiences while upholding company standards.
  • Led training and mentorship for new hires, emphasizing operational excellence, food safety, and superior customer service to foster a highly skilled and customer-focused team.
  • Delegated tasks strategically to optimize shift efficiency, maintain service quality, and support team members during high-volume periods.
  • Promoted a positive and collaborative work environment through clear communication, motivational leadership, and constructive feedback, enhancing team morale and retention.
  • Adapted to various restaurant roles seamlessly, consistently supporting front-line staff to deliver outstanding service during peak hours.

Education

GED -

Maricopa Community Colleges, Rio Salado Community College
Phoenix, AZ
06-2023

Skills

  • Over 12 years of customer service experience with comprehensive knowledge of healthcare operations and patient care support
  • Bilingual and fluent in English and Spanish, facilitating effective communication with diverse patient populations
  • Strong problem-solving aptitude with a professional and compassionate demeanor
  • Proficient in verbal and written communication, including medical terminology and patient correspondence
  • Expertise in appointment scheduling, calendar coordination, and patient flow management
  • Skilled in front office management, office organization, and maintaining a welcoming clinical environment
  • Accurate data entry, medical records handling, and inventory control
  • Experienced in payment processing, insurance verification, and cash handling in a healthcare setting
  • Telephone etiquette tailored to patient interactions and confidential communication
  • Collaborative team player with a focus on patient satisfaction and hospitality services
  • Excellent time management and ability to adapt in fast-paced clinical environments
  • Proficient with healthcare software systems and electronic health records (EHR) platforms
  • Committed to confidentiality and compliance with HIPAA and other healthcare regulations

Languages

English
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Risas Dental And Braces
10.2024 - 07.2025

Beauty and Wellness Consultant

Walgreens
10.2016 - Current

Shift Manager

Rubio's Coastal Grill
09.2013 - 07.2016

GED -

Maricopa Community Colleges, Rio Salado Community College

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