Marisol Luciano
Saint Cloud,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Caregiver
Gt Independence
05.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Secretary
Pro RL Llc
11.2020 - 12.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Caregiver
Consumer Direct Personal Care
06.2015 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Park Services Team Leader
Universal Studios
11.2010 - 06.2015
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Trained and assisted up 36 service members regularly.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
Education
60 Credits - Computer Programming
EDP Technical
High School Diploma -
Domingo Aponte Collazo
Lares, PR12.1992
Skills
- Bi Lingual- English/Spanish
- Computer Programming
- Customer Service
- Inbound and Outbound Calls
- Operations And control
- ADLs Assistance
Timeline
Secretary
Pro RL Llc
11.2020 - 12.2022
Caregiver
Gt Independence
05.2016 - Current
Caregiver
Consumer Direct Personal Care
06.2015 - 05.2016
Park Services Team Leader
Universal Studios
11.2010 - 06.2015
60 Credits - Computer Programming
EDP Technical
High School Diploma -
Domingo Aponte Collazo
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