Marisol Macias
office/ Medical Management
Pawling ,NY
Summary
Accomplished Office Manager at Roy Medical Associates, enhancing team productivity by over 30% through effective delegation and workflow optimization. Expert in office management and customer service, adept at maintaining confidentiality and boosting operational efficiency. Skilled in event coordination and staff hiring, demonstrating exceptional organizational and communication abilities.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Proactive and meticulous managing with over 10 years of experience in medical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Roy Medical Associates
06.2012 - 10.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Medical Assistant/Receptionist
Dr. Marina Bulatov
01.2010 - 04.2012
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Office Assistant
Dr. Scott Mosser
01.2004 - 09.2007
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Education
Medical Assistant Certification - Medical Assistant
North Hollywood Medical School
6400 Laurel Canyon Blvd.Suite 115North Hollywood, 07-1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Clerical support
- Mail handling
- Scheduling
- Scheduling coordination
- Human resources
- Staff hiring
- Administrative oversight
- Employee training
- Workflow optimization
- Event coordination
- Meeting planning
Certification
Medical Assistant Certification
Languages
Spanish
Full Professional
Timeline
Office Manager
Roy Medical Associates
06.2012 - 10.2014
Medical Assistant/Receptionist
Dr. Marina Bulatov
01.2010 - 04.2012
Medical Office Assistant
Dr. Scott Mosser
01.2004 - 09.2007
Medical Assistant Certification
Medical Assistant Certification - Medical Assistant
North Hollywood Medical School
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