Marisol Manzo
El Monte,CA
Summary
Seeking for immediate position, where i can grow in an environment and contribute in making an impact of the future of the company and surrounding community. Recognized as a team player with skilled Customer service committed to addressing concerns with speed, accuracy and professionalism. I am Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Producer
Family First Life
01.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
Realtor
Home Quest Real Estate
04.2017 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Restaurateur
Sal's Tacos A La Mexicana
12.2016 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Oversee payroll
- Inventory management
- runs hiring process
Supervisor of Distribution Operations
SISSIS UNIFORMS
01.2010 - 03.2023
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Reduced order processing time through effective supervision of team members and workflow optimization.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
- Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
- Implemented cost-saving measures without compromising operational efficiency or customer satisfaction levels.
Call Center Representative
Corinthian Colleges
04.2013 - 01.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Restaurant Manager
TACOS DEL CHINO
08.2006 - 12.2009
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Front Desk Receptionist
SHERIFF STATION
01.2010 - 04.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Court Clerk Intern
Rancho Cucamonga Court House
09.2007 - 11.2009
- Improved court efficiency by accurately processing legal documents and maintaining organized filing systems.
- Assisted in the preparation of court proceedings, streamlining operations and ensuring timely case management.
- Enhanced courtroom communication by providing clear and concise information to judges, attorneys, and other stakeholders.
- Contributed to positive courtroom atmosphere by displaying professionalism and courtesy to all parties involved.
Dispatcher
El Monte Police Department/ COMMUNITY RELATIONS OF
04.2003 - 06.2006
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Associate of Science - Criminal Justice
EVEREST COLLEGE
Ontario, CA06.2008
Skills
- Sales Expertise
- Relationship Building
- Sales Proficiency
- Licensed in CA
- Bilingual
- Customer service
- Conflict resolution
Certification
- Licensed Realtor - 2016- current
- Licensed Insurance -2023- current
Languages
Spanish
Full Professional
Certificates
Senate certificate of recognition- May 2006
Volunteer Patrol Academy#14- Feb-2010
Drivers Training-January 2010
Timeline
Insurance Producer
Family First Life
01.2023 - Current
Realtor
Home Quest Real Estate
04.2017 - Current
Restaurateur
Sal's Tacos A La Mexicana
12.2016 - Current
Call Center Representative
Corinthian Colleges
04.2013 - 01.2015
Supervisor of Distribution Operations
SISSIS UNIFORMS
01.2010 - 03.2023
Front Desk Receptionist
SHERIFF STATION
01.2010 - 04.2012
Court Clerk Intern
Rancho Cucamonga Court House
09.2007 - 11.2009
Restaurant Manager
TACOS DEL CHINO
08.2006 - 12.2009
Dispatcher
El Monte Police Department/ COMMUNITY RELATIONS OF
04.2003 - 06.2006
Associate of Science - Criminal Justice
EVEREST COLLEGE
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