MARISOL MARQUEZ
Harlingen
Summary
Dynamic Administrator with a proven track record in motivating teams and optimizing operations to achieve exceptional results. Recognized for analytical problem-solving abilities and persuasive communication skills, consistently delivering innovative solutions that drive success. Self-motivated service manager adept at fostering strong client relationships and retaining top talent while effectively managing diverse business needs. Committed to continuous learning and professional growth, contributing a positive attitude and collaborative spirit to every team endeavor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrator
Texas Roadhouse
04.2024 - Current
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
Service Manager
Texas Roadhouse
04.2024 - Current
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Administrative Assistant
Friends of Animal Rescue
08.2022 - 01.2024
- Provided administrative support for Director of operations
- Proficient in Microsoft Office
- Maintained all files, schedules, etc.
- Composed correspondence
- Scheduled appointments
- Directed phone calls
- Managed incoming and outgoing mail
- Processed purchase orders
- Maintained databases
- Provided friendly customer service
- Social media content creator
- Social media management
- Adoption and Volunteer Coordinator
- Event planning
Front of House Developer
Grapevine Café
02.2022 - 01.2023
- Provide guidance and direction to all staff for professional development and to insure adherence to all company policies.
Front Desk Supervisor/Night Auditor
Comfort Inn by Choice Hotels
04.2021 - 04.2022
- Took calls daily
- Maintained strong call turnover rate
- Probed as per guidelines into suspicious activity
Property Manager
Pelican Point Marina
03.2008 - 01.2015
- Hiring/firing
- Payroll
- Money Handling
- Customer Service
- Marketing/Advertising
Waitress
Texas Roadhouse
03.2008 - 01.2010
- Lead waitress
- Trainer
- Bartender/ bar back
- Money handling
- Customer Service
Education
Bachelor's degree - Business Management
Southern Careers Institute-Harlingen
Harlingen, TX03.2020
High School Diploma - undefined
Harlingen South High School
Harlingen, TX01.2004
Skills
- Managerial
- Property Management
- Bartending
- Restaurant Experience
- Serving Experience
- Property Leasing
- Host/Hostess
- Assistant Manager Experience
- Cash Handling
- Fair Housing Regulations
- Office Management
- POS
- Upselling
- Yardi
- Payroll
- Front desk
- Stocking
- Analysis skills
- QuickBooks
- Multi-line phone systems
- Hotel experience
- Customer service
- Communication skills
- Hospitality
- Accounts Payable
- Microsoft Outlook
- Accounts Receivable
- Accounting
- Human Resources
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Account Reconciliation
- Personal Assistant Experience
- Event Planning
- Content Creation
- Social Media Management
- Marketing
- Journal Entries
- Sales Management
- Research
- Management
- Restaurant experience
- Serving
- Cash register
- Cash handling
- Sales management
- Sales
- Google Docs
- Property management
- Customer relationship management
- Social media management
- Personal assistant experience
- Office management
- Content creation
- Computer networking
- Human resources
- Clerical experience
- Driving
- Conflict management
- Relationship management
- Retail sales
- Negotiation
- Night audit
- Event planning
- Hotel management
- Assistant manager experience
- Host/hostess experience
- Leadership
- Care plans
- Home health
- Recruiting
- Store management
- Bookkeeping
- Microsoft Powerpoint
- Administrative experience
- Organizational skills
- Cost control
- Budgeting
- Team management
- Supervising experience
Certification
Driver's License, 2019-12-01, 2024-12-31
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Administrator
Texas Roadhouse
04.2024 - Current
Service Manager
Texas Roadhouse
04.2024 - Current
Administrative Assistant
Friends of Animal Rescue
08.2022 - 01.2024
Front of House Developer
Grapevine Café
02.2022 - 01.2023
Front Desk Supervisor/Night Auditor
Comfort Inn by Choice Hotels
04.2021 - 04.2022
Property Manager
Pelican Point Marina
03.2008 - 01.2015
Waitress
Texas Roadhouse
03.2008 - 01.2010
High School Diploma - undefined
Harlingen South High School
Bachelor's degree - Business Management
Southern Careers Institute-Harlingen
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