Marisol Martinez
San Marcos,TX
Summary
I am vast experience in guest service. As a customer service representative I was able to handle guest concerns and the goal was to ensure that the guest was left satisfied. If there was a situation that could not be handled then I would ask for assistance with management. As a team lead for WTS not only was I performing my duties but also assisting the guests that come in at the Department of Public Safety.
Overview
8
8
years of professional experience
Work History
Team Leader
WTS International
San Antonio, Texas
06.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service
Whataburger
Pleasanton, Texas
04.2014 - 07.2020
- Greeted guests and attended to related needs.
- Responded to guest inquiries and service issues.
- Cleaned ashtrays, furniture and tables.
- Collected and replenished [Product or Service] and monitored inventory to minimize loss.
Education
High School Diploma -
Edinburg North High School
Edinburg, TX06.2000
Skills
- Complaint resolution
- Cash Handling
- Flexible and Adaptable
- Data Entry
- Written Communication
- Analytical and Critical Thinking
- Microsoft Excel
- Microsoft Word
- Word Processing
- Bilingual
Timeline
Team Leader
WTS International
06.2020 - Current
Customer Service
Whataburger
04.2014 - 07.2020
High School Diploma -
Edinburg North High School
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