Maria Munguia
Rio Rico,AZ
Summary
Proven HR Coordinator and CSR/Teller with a track record of enhancing operational efficiency at Farmers Best International and Wells Fargo. Expert in payroll processing and maintaining confidentiality, fluent in Spanish, and adept at fostering professional relationships. Achieved significant improvements in employee onboarding and customer satisfaction through effective communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
HR Coordinator
Farmers Best Internatonal
02.2022 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Dispatcher
Farmers Best International
01.2021 - 03.2022
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
CSR/Teller
Wells Fargo & Company
02.2002 - 10.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers on use of banking website and mobile apps.
Education
GED -
GED Online.
Nogales, AZSkills
- Payroll Processing
- Onboarding and Orientation
- Background Checks
- ADP
- Fluent in Spanish
- Confidential Document Control
- Maintains confidentiality
Timeline
HR Coordinator
Farmers Best Internatonal
02.2022 - Current
Dispatcher
Farmers Best International
01.2021 - 03.2022
CSR/Teller
Wells Fargo & Company
02.2002 - 10.2010
GED -
GED Online.