Marisol Martinez

• Ensure all queues are processed in a timely manner and efficient manner while adhering to all process and compliance requirements.
• Work through the scheduler grid to pre-register and schedule patients (inbound & outbound calls).
• Conduct task of the position in a collaborative, friendly and empathetic way when dealing with patients, physicians and coworkers
• Conduct pre-registration and clinical screening during each patient interaction
• Ask all screening questions to ensure patient safety and assist with obtaining insurance authorization.
• Communicate patient status of authorization, benefits and payment option as needed.
• Reschedules, and cancel appointments as needed.
• Other duties as assigned

Answered telephone calls, verified client information, and updated customer status in company databases,greet patients, schedule patient appointments, all front office duties, ordered all of office supplies

• Worked with Dr. Schedule, handle all patient complaints, made sure the office was nice and clean and running smoothly and patients were not waiting for a long time
• Close and open office, check in and checked out patients, post payments and EOB's
• Verified all insurances, set up payment plant contracts, treatment plans for patients
• Manage a total of 5 employees
• went over all patient consent forms with patients and made sure all consent forms were signed and dated
• Balanced all money at the end of the day
• Bank deposits

Over looked monthly orders, verified PPO insurance, medicaid,medicare and chip insurance

• Provided personalized customer service by responding to the needs of the customers
• Claim appeals, aging report,making sure all consent forms were being signed
• Checked in and checked out patients
• Manage a total of 12 employees
• Submitted Pre Determinations
• Aging reports,continuing care reports, posting
• All front office duties
• Open and Closed office

Computed taxes owed or overpaid, using financial software or personal computers to complete entries on required tax forms.

• Assisted in preparing simple to complex tax returns for individuals or small businesses, following tax from instructions and tax tables
• Personally interacted with clients to obtain additional information on taxable income and deductible expenses and allowances
• Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
• Responsible for filing, mailing, handling correspondence and other management tasks

Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures

• Handled all patient complains, treatment coordinator, balanced all money at the end of the day
• Closed and open office, accepted payments from patients and made changes if necessary
• Managed a total of 8 employees
• Monthly reports, making sure compliance was always up to date
• Personally interacted with all of the staff to obtain the morning huddles and meetings
• Answered telephone calls, verified client information, and updated customers status in company databases
• Over looked monthly orders, verified PPO insurance, medicaid, medicare and chip insurance
• Provided personalized customer service by responding to the needs of the customers
• Claim appeals, aging report,making sure all consent forms were being signed

keyed in all the New Business applications along with the premium checks that came in with applications.

• Put the customer's Policy print's together and also checked every single policy for correct accuracy.
• Ran Reports and also mailed out corespondent letters to agents and customers.
• Answered telephone calls, verified clients information, and updated customer status in company databases
• Email, fax, scanning, mail