Marisol Medina
5123 W Magdalena Ln,AZ
Summary
Multilingual customer service professional with advance Spanish/Bilingual abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Spanish/Bilingual Customer Service Representative
South West Gas
Phoenix , AZ
11.2023 - 05.2024
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Provided translation assistance for customers with limited English proficiency.
Spanish Interpreter
Cyra-Com International
Ahwatukee , AZ
01.2021 - 01.2022
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Assisted in the development of language training materials for non-native Spanish speakers.
Bilingual Case Manager
Medicare/ Maximus
Phoenix , AZ
09.2017 - 09.2019
- Provided case management services to a diverse population of clients in both English and Spanish.
- Developed individualized service plans for each client based on their needs, strengths, and preferences.
- Facilitated communication between clients and other service providers to ensure successful outcomes.
Store Manager of Operations
S & L Clothing
Phoenix , AZ
06.1998 - 05.2010
- Served as a reliable resource for customers needing assistance with product setup, problem-solving, and operation.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Education
Arizona Realestate Salesperson License - Real Estate
Arizona School Of Realestate
Phoenix, AZ09-2006
Associate of Arts - Liberal Arts And General Studies
South Mountain Community College
Phoenix05-1996
Skills
- Customer Support
- Spanish translation
- Call Center Operations
- Strong interpersonal skills
- CRM Systems
- Database Maintenance
Timeline
Spanish/Bilingual Customer Service Representative
South West Gas
11.2023 - 05.2024
Spanish Interpreter
Cyra-Com International
01.2021 - 01.2022
Bilingual Case Manager
Medicare/ Maximus
09.2017 - 09.2019
Store Manager of Operations
S & L Clothing
06.1998 - 05.2010
Arizona Realestate Salesperson License - Real Estate
Arizona School Of Realestate
Associate of Arts - Liberal Arts And General Studies
South Mountain Community College
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