Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Marisol Medina

Watsonville ,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RGM

KFC
04.2018 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Cashier

Cigar Palace
06.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked products on daily business.
  • Cleaned and organized.
  • Received shipments.
  • Opened or closed.

Cashier

Spin Cycle Laundry
09.2017 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Fluff and fold.
  • Prepped for dry cleaning.

Shift Leader

Taco Bell
09.2016 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cashier

Wienerschnitzel
06.2015 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Education

None - Psychology

Monterey Peninsula College
Monterey, CA
08.2016

Highschool Diploma -

Watsonville Highschool
Watsonville
06.2014

Skills

  • Maintaining Clean Work Areas
  • Financial Transactions
  • Process Transactions
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Financial Management
  • Merchandise Labeling
  • Sales and Upselling
  • Operational Efficiency
  • Customer Experience
  • Hospitality
  • Honest
  • Hard worker
  • Fast learner
  • Leadership
  • Developer
  • Positivity
  • Caring
  • Financially astute
  • Business focus

Certification

Servsafe certified

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Cashier

Cigar Palace
06.2022 - 10.2022

RGM

KFC
04.2018 - Current

Cashier

Spin Cycle Laundry
09.2017 - 09.2018

Shift Leader

Taco Bell
09.2016 - 01.2018

Cashier

Wienerschnitzel
06.2015 - 11.2017

None - Psychology

Monterey Peninsula College

Highschool Diploma -

Watsonville Highschool

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