Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Generic

Marisol Mejia

Covington,KY

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Columbus, OH
08.2023 - Current
  • I specialize in selling Major Line insurance in the State of Ohio, I am licensed to sell Life Accident and Health insurance
  • I am responsible of making 50+ cold calls daily, logging the calls and keep track of my leads
  • Also, accountable for new accounts opened, and enquiring with the customers to make sure they are satisfied with the products they have chosen by educating them and follow-ups.
  • Identified and solicited sales prospects in agency databases.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

Team Lead

Panera Bread
02.2022 - 08.2023
  • I started off making sandwiches, salads, and checking the quality of our products before leaving the store
  • Within a few months I was promoted to training
  • I trained multiple of our new employees on the proper order to make things, and the proper quantities to use
  • I was then promoted to a Team Lead, and helped make sure things were in order and that all the new employees felt welcome.
  • Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Barista

Columbus, OH
03.2020 - 01.2022
  • Worked to brew the best cups of coffee for all customers, connected with our guests and built relationships
  • Handled money, opened and closed the store, and took care of all our guests needs to make sure they left satisfied.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Jewelry Consultant

Zales - The Diamond Store
08.2020 - 11.2021
  • Negotiated favorable pricing agreements with vendors, securing competitive costs for the store and contributing to overall profitability.
  • Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.
  • Estimated repair costs based on expected labor and materials requirements.

Starbucks Barista Trainer

Starbucks
07.2018 - 12.2020
  • At Starbucks, I've learned to make amazing quality beverages and be able to connect with all of our customers on a personal level
  • No matter how chaotic it is I have also been able to learn skills that help make our flow go quickly for customers to have shorter waiting periods
  • Learning to work under extreme stress is the best part of the job
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Waitress

Vanity
01.2020 - 03.2020
  • As a waitress at vanity I handled lots of cash, cards, ID's at the end of my shifts I'd clean up tables, wipe all my tables down and make sure all my customers were always taken care of
  • It was a wonderful experience but I was laid off due to COVID-19.

Customer Service Representative

TELEPERFOMANCE USA
03.2018 - 05.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.

Service Associate

Donatos Pizza
01.2017 - 06.2018
  • I made pizzas, I ran the sub line, I worked both in the front and on the drive thru different times or ran both at once while cooking as well
  • I was certified to become our new hiring trainer.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Updated accounts with timely maintenance processing to keep records accurate and compliant with food service requirements.

Education

High school diploma -

The Graham School
05.2016

Skills

  • Customer Service
  • Call Center
  • Barista Experience
  • Cash Handling
  • Restaurant Experience
  • Cleaning Experience
  • Serving Experience
  • Food Preparation
  • Microsoft Word
  • Upselling
  • Retail Sales
  • Food Production
  • Coffee Experience
  • Computer Skills
  • Merchandising
  • Food Safety
  • POS
  • Cooking
  • Food Service
  • Cashiering
  • Kitchen Experience
  • Microsoft Office
  • Guest Services
  • Time Management
  • English
  • Commercial Cleaning
  • Host/Hostess
  • Microsoft Powerpoint
  • Sales
  • Microsoft Access
  • Cash Register
  • Typing
  • Serving
  • CRM Software
  • Cold Calling
  • Salesforce
  • Windows
  • Business Development
  • Supervising Experience
  • Outbound Sales
  • Medical Terminology
  • Insurance Sales
  • Microsoft Excel
  • B2B Sales
  • Negotiation
  • Communication Skills
  • Phone Etiquette
  • Direct Sales
  • Analysis Skills
  • Presentation Skills
  • Retail Math
  • Customer Support
  • Slack
  • Outbound Calling
  • Computer Literacy
  • Contract Negotiation
  • Conflict Management
  • Basic Math
  • Policy writing
  • Client Interviews
  • Insurance sales expertise
  • Insurance Eligibility
  • Form Completion and Submission
  • Insurance Program Analysis

Certification

  • Driver's License
  • Licensed Life & Health Insurance License - December 2023 - April 2026

Additional Information

Willing to learn and do whatever it takes to be successful in any field I am working in! I have lots of customer service experience, mainly from my internships and high school and am just ready to push myself to reach higher goals and start a career

Assessments

  • Sales skills, Proficient, 01/01/21, Influencing and negotiating with customers
  • Early childhood development, Proficient, 01/01/22, Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Work style: Reliability, Proficient, 02/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Retail customer service, Proficient, 03/01/22, Responding to customer situations in a retail setting
  • Supervisory skills: Motivating & assessing employees, Proficient, 01/01/24, Motivating others to achieve objectives and identifying improvements or corrective actions
  • Office manager, Proficient, 01/01/24, Scheduling and budgeting
  • Food service: Customer situations, Proficient, 09/01/22, Identifying and addressing customer needs in a food service setting
  • Call center customer service, Proficient, 01/01/24, Demonstrating customer service skills in a call center setting
  • Customer service, Proficient, 10/01/20, Identifying and resolving common customer issues
  • Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
  • Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
  • Retail customer service, Proficient, 01/01/24, Responding to customer situations in a retail setting
  • Teamwork: Interpersonal skills, Proficient, 04/01/22, Responding to challenging team situations at work
  • Administrative assistant/receptionist, Proficient, 07/01/23, Using basic scheduling and organizational skills in an office setting
  • Food safety, Proficient, 07/01/21, Knowledge of proper food and equipment handling safety measures
  • Building relationships for childcare providers, Proficient, 10/01/20, Building positive and productive relationships with families of children ages 0-3
  • Bartending, Proficient, 11/01/20, Understanding, pouring, and mixing drink orders

Timeline

Licensed Insurance Agent

Columbus, OH
08.2023 - Current

Team Lead

Panera Bread
02.2022 - 08.2023

Jewelry Consultant

Zales - The Diamond Store
08.2020 - 11.2021

Barista

Columbus, OH
03.2020 - 01.2022

Waitress

Vanity
01.2020 - 03.2020

Starbucks Barista Trainer

Starbucks
07.2018 - 12.2020

Customer Service Representative

TELEPERFOMANCE USA
03.2018 - 05.2019

Service Associate

Donatos Pizza
01.2017 - 06.2018

High school diploma -

The Graham School
Marisol Mejia