Marisol Mendoza
Rochester,NY
Summary
Dynamic Customer Support Specialist with a proven track record at All-American Home Care, excelling in problem-solving and complaint handling. Fostered strong client relationships, enhancing satisfaction through empathetic communication and effective issue resolution. Skilled in CRM software, I consistently delivered exceptional service, contributing to repeat business and positive feedback.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
All-American Home Care
02.2016 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Education
High School Diploma -
George Washington High School
04-1989
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Live chat support
- Customer response
- Appointment scheduling
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Team collaboration
- Verbal and written communication
- Email communication
- Issue follow up
- Customer service
- Customer communication and empathy
- Friendly and patient
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
All-American Home Care
02.2016 - Current
High School Diploma -
George Washington High School
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