- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Welfare Advocacy
Marisol Molina Torres
Pasadena
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insurance Advisors of Texas
09.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took care of mortgage and customer requests.
- Assisted commercial lines agent with filing, quotes, applications, etc.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager in Training
La Familia Auto Insurance
06.2023 - 06.2024
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Utilize Agency Matrix to complete call backs for payments, cancellations and underwriting,
- Lead and motivate a sales team to achieve revenue goals by developing and implementing sales strategies, setting targets, and monitoring performance.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
Insurance Agent
Texas Insurance Agency
10.2022 - 06.2023
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Contributed to a positive work environment by actively participating in team-building activities and sharing best practices among colleagues.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
Insurance Agent
Insurance Navy
12.2021 - 10.2022
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- A big accomplishment of mine here was that, I sold 70 policies in a month. Exceeding sales goal for that month.
Customer Service Representative
AIM Insurance of Texas
02.2018 - 10.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Developed relationships with clients for increased loyalty and repeat business.
- Implemented effective sales strategies to maximize revenue generation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
CSR
A to Z Phone & Computer Repair
06.2015 - 01.2019
- This was an on call position.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
Various Positions
Fiesta Mart
01.2017 - 02.2018
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Some College
San Jacinto College Central
12.2014
High School Diploma - undefined
Cesar E. Chavez High School
05.2014
Skills
- Communication Skills
- Fluent in English and Spanish
- Computer Skills
- Problem Solving Skills
- Attention to Detail
- Excellent Customer Service
- Collaboration/Team Work
- Sales/Insurance Sales
Certification
- Personal & Limited Lines Licensed
Interests
Disclaimer
Thank you for taking the time to review my resume. I look forward to talking with you. Sincerely, Marisol Molina Torres
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Insurance Advisors of Texas
09.2024 - 06.2025
Manager in Training
La Familia Auto Insurance
06.2023 - 06.2024
Insurance Agent
Texas Insurance Agency
10.2022 - 06.2023
Insurance Agent
Insurance Navy
12.2021 - 10.2022
Customer Service Representative
AIM Insurance of Texas
02.2018 - 10.2020
Various Positions
Fiesta Mart
01.2017 - 02.2018
CSR
A to Z Phone & Computer Repair
06.2015 - 01.2019
High School Diploma - undefined
Cesar E. Chavez High School
No Degree - Some College
San Jacinto College Central
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