Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisol Morales

Oak Creek,WI

Summary

Attentive babysitter with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children. Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.

Overview

11
11
years of professional experience

Work History

Customer Service

Menards
Oak Creek, WI
01.2018 - Current
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Assisted clients with product questions to facilitate online ordering process.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Family Babysitter

Monica Murillo
Capron, IL
05.2017 - 05.2020
  • Helped children learn how to complete small chores appropriate for age level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Played games, worked on puzzles and read books to young children.
  • Met children at bus stop to walk home and assist with crossing street.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Organized different types of activities to enhance physical and intellectual development.

Manager

Dairy Queen
Harvard, IL
03.2014 - 11.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

No Degree - Child Welfare Social Worker

University of Wisconsin Milwaukee
Milwaukee, WI

Associate of Arts - Social Worker

Rock Valley College
Rockford, IL
06.2020

High School Diploma -

North Boone High School
Poplar Grove, IL
05.2017

Skills

  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem Solving Skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service

Menards
01.2018 - Current

Family Babysitter

Monica Murillo
05.2017 - 05.2020

Manager

Dairy Queen
03.2014 - 11.2017

No Degree - Child Welfare Social Worker

University of Wisconsin Milwaukee

Associate of Arts - Social Worker

Rock Valley College

High School Diploma -

North Boone High School