Marisol Munoz
Chicago,IL
Summary
Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Advocate Trinity Hospital
10.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored office supplies by checking inventory and placing orders.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
- Packaged and shipped specimens to central lab daily.
Customer Service Cashier
Bz Toys
08.2014 - 02.2020
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Highschool Diploma -
George Washington Highschool
3535 E 114th Street 09.2014
Skills
- Greeting and Seating Clients
- Visitor and Customer Relations
- Customer Complaint Resolution
- Greet Guests
- Customer Service
- Cash handling
- Call Answering and Routing
- Positive Attitude and Energetic
- Teamwork and Collaboration
- Time Management
- Managing Cash Register
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Bilingual
Timeline
Front Desk Receptionist
Advocate Trinity Hospital
10.2019 - Current
Customer Service Cashier
Bz Toys
08.2014 - 02.2020
Highschool Diploma -
George Washington Highschool
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