MARISOL NUNEZ
Charlotte,US
Summary
Business Support Consultant specializing in cross-organizational project management and Financial Controls. Achieved 30% reduction in gaps between business and operational teams, significantly enhancing collaboration and operational efficiency. Fluent in Spanish, enabling effective cross-cultural partnerships in financial services. Committed to driving organizational objectives through strategic oversight and problem-solving.
Overview
21
21
years of professional experience
Work History
BUSINESS SUPPORT CONSULTANT
Computershare
Charlotte, NC
03.2024 - 03.2025
- Executed Corporate Action and Income Processing Services, including event creation and booking.
- Conducted reconciliation and reporting for complex deliverables.
- Managed client notifications to ensure transaction accuracy and timeliness.
- Resolved issues related to Corporate Actions through efficient reconciliation.
- Maintained consistent execution of daily operations within a BAU environment.
- Analyzed data and tested scripts for Fixed Income instruments during User Acceptance Testing (UAT).
- Utilized THUB process to reduce $61M in outstanding items by 80%.
- Researched instruments using JPM and DTC resources.
FINANCIAL CONTROLS SME - CONSULTANT
Industrial and Commercial Bank of China
Charlotte, NC
01.2020 - 12.2023
- Implemented internal control measures for back-office Fixed Income securities through cross-functional collaboration.
- Developed daily Key Performance Indicator reports, offering insights into account volumes and discrepancies.
- Analyzed breaks and provided feedback to support conversion team in remediation efforts.
- Managed reconciliation and reporting for complex, non-routine deliverables.
- Coordinated resolution of breaks between conversion and operational groups, ensuring timely outcomes.
- Served as subject-matter expert on systems and policies, facilitating training and collaboration during conversions.
- Conducted research and engaged with clients and teams to address complex challenges effectively.
FINANCIAL ACCOUNTING CONTROL ASSOCIATE
Royal Bank of Canada
Jersey City, New Jersey
09.2007 - 06.2019
- Managed cross-organizational projects in Financial Control, achieving 90% reduction in aged General Ledger Breaks for Fixed Income products.
- Coordinated issue resolution and action plan completion, providing timely updates to teams, clients, and leadership.
- Ensured accuracy of over 200 monthly resource allocations, maintaining variances under five days.
- Identified and monitored risks of over 10,000 breaks in general ledger accounts, reducing manual postings by 75% within three months.
- Collaborated with controls team for cross-training, ensuring continuity during employee absences and onboarding new hires.
- Facilitated completion of Ad-Hoc requests from senior leadership and management in a timely manner.
- Acted as liaison between Finance/Accounting and Operations, resolving issues related to General Ledger, P&L, and sub-ledgers.
- Developed departmental procedures for Financial Accounting Controls to ensure compliance with audit and banking regulations.
SENIOR-LEVEL PROJECT LIAISON-CONSULTANT
Broadridge Financial
Jersey City, NJ
02.2007 - 09.2007
- Executed DTC P&I transactions alongside ADP, reconciling bank positions against contra participants.
- Leveraged ICI/IMPACT system for MBS BONY & Repo tracking and conducted research on stock loans and cash dividends.
- Monitored corporate actions from custodians, processing letters of credit and claims to borrowers.
- Collected payments from borrowers and distributed funds to clients in a timely manner.
- Reconciled bank and suspense accounts, ensuring accuracy and compliance with financial standards.
- Managed Accounts Payable and Receivable collections to maintain healthy cash flow.
- Ensured productivity and quality control in financial reporting processes within ICI.
- Handled security setup in ICI to safeguard sensitive financial information.
MANAGER
West LB Securities
New York City, NY
02.2004 - 02.2007
- Facilitated outsourcing transition of Fixed Income processes to Broadridge Financial Services, ensuring seamless integration.
- Executed manual reconciliations for DTC Coupon and Principal Payments, addressing rate discrepancies and managing inquiries.
- Conducted comprehensive research on aged open items in ICI, enhancing accuracy of financial records.
- Managed reimbursement process for client accounts via ADP, ensuring timely and precise transaction processing.
- Maintained client relations to validate claims, delivering exceptional service for operational issues.
- Acted as liaison between ADP and West LB during outsourcing of Fixed Income products, ensuring smooth operations.
- Provided cross-training for new and existing employees on reconciliation processes, promoting operational efficiency.
- Oversaw project management for balancing $3M in aged unapplied coupon funds across numerous accounts.
- Mitigated risk and compliance while assisting with audit requests and ensuring processes are aligned with the company's policies and procedures.
Education
MASTERS OF ARTS (MBA) - BUSINESS ADMINISTRATION, MINOR IN HUMAN RESOURCE MANAGEMENT
Southern New Hampshire University
Manchester, New HampshireSkills
- Financial controls and compliance
- Data analysis and reporting
- Fixed income management
- Corporate actions oversight
- Risk management strategies
- Process improvement methodologies
- Bloomberg proficiency
- Microsoft Office expertise
- Key performance indicators (KPI)
- Know your customer (KYC)
- Critical thinking skills
- Project management techniques
- Reconciliation processes
Websites
Languages
Spanish, Native
Additional Information - Awards
RBC Capital Markets On the Spot Award, Recognition for commitment to excellence. Collaborated with colleagues to remediate within one business day a client reference data error collecting 146 clients and almost 2000 confirmations. Recognized by the CEO and Senior Leadership.
Timeline
BUSINESS SUPPORT CONSULTANT
Computershare
03.2024 - 03.2025
FINANCIAL CONTROLS SME - CONSULTANT
Industrial and Commercial Bank of China
01.2020 - 12.2023
FINANCIAL ACCOUNTING CONTROL ASSOCIATE
Royal Bank of Canada
09.2007 - 06.2019
SENIOR-LEVEL PROJECT LIAISON-CONSULTANT
Broadridge Financial
02.2007 - 09.2007
MANAGER
West LB Securities
02.2004 - 02.2007
MASTERS OF ARTS (MBA) - BUSINESS ADMINISTRATION, MINOR IN HUMAN RESOURCE MANAGEMENT
Southern New Hampshire University
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